M. Elizabeth Guerrero Carrillo
Allen,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Texas Star Pharmacy
10.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Assistant
J&S Party Rentals
04.2023 - 10.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
The Home Depot
03.2020 - 04.2023
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Used pallet jacks to move and position merchandise.
- Developed themes, props and lighting for merchandise displays.
Assistant Manager
Schlotzskys
03.2014 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Allen High School
05.2015
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Verbal and written communication
- 60 WPM
- Calm Under Pressure
- Microsoft Office
- Multi-Line Phone Systems
- Order and Refund Processing
Hobbies - Running, Music, Movies
- I love to participate in 5ks, seeing numerous of people there as well as vendors on an early Saturday morning. I enjoy it because the rest of the day I am in a better attitude and feel more productive.
- I love music, I have a wide range in music genre.
- I love movies, I also have a wide range in genre for movies.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
Texas Star Pharmacy
10.2023 - Current
Administrative Assistant
J&S Party Rentals
04.2023 - 10.2023
Customer Service Representative
The Home Depot
03.2020 - 04.2023
Assistant Manager
Schlotzskys
03.2014 - 02.2020
High School Diploma -
Allen High School
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