MELIZA CABRAL VOLQUEZ

Developed and implemented family-centered interventions to address family issues. Provided support, advocacy and guidance to families in crisis situations.

Collaborated with other agencies to coordinate services for families in need of assistance. Maintained accurate records of all client interactions and progress towards goals. Educated clients on available community resources such as housing, food banks, counseling. Monitored client compliance with court orders related to supervised visitation programs.

Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.

Finalized and processed paperwork with local, state and federal government authorities.

Produced US and state income, gift tax and estate tax returns for individuals. Stored copies of completed returns and related documents according to company procedures and business regulations.

Identified internal areas for improvement and suggested ideas for change.

Provided answers to client questions to gain knowledge customer service skills.

Updated and maintained customer relationship management system of clients and prospects.

Participated in sales calls both in person and telephone.

Contacted potential customers to follow up on sales meetings.

Created and distributed monthly sales reports using Adobe InDesign and PhotoShop.

Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.

Liaised with HR management to devise and update policies based on changing industry and social trends.

Prepared employees for assignments by establishing and conducting orientation and training programs.

Addressed and resolved HR challenges to support corporate objectives.

Collected detailed information and required paperwork from clients to complete tax returns.

Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.

Finalized and processed paperwork with local, state and federal government authorities.

I used to babysit my neighbors kids after school, on weekends and mostly during the summer. My job consisted of helping the kids complete their homework, school projects and chores. Also, devised activities that helped promote physical and mental development. Provided healthy and nutritious snacks and meals according to their needs. Accompanied them on outings to approved locations as well as after-school activities.  Another thing was to identified early signs of emotional and developmental problems in children and brought up problems to parents.

Gathered and emptied trash and recycling bins

Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage can, office machines and ashtrays.

Dusted and mopped all hard surface.