Melizsa Torres
Central Point,Oregon
Summary
Safety-conscious, loyal, and hardworking individual. I work comfortable with broad varieties of people but I am also confident working independently. I have over 5 years of customer service experience; therefore I am capable handling any situations dealing with difficulty and/or aggravated customers. I am dedicated to any work that I do and am always willing to obtain more experience in other fields of work. However, I am not afraid to speak up for help and guidance when I don't feel confident in any work that I may be doing to ensure proper and safe operation. Lastly, I have always been recognized for my thoroughness and high standards in cleanliness organization.
Overview
8
8
years of professional experience
Work History
Escrow Assistant
Fidelity National Financial
08.2020 - Current
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Obtained documents such loan payoff statement and HOA statements.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Assistant for Mobile Veterinarian
Home Pet Vet
01.2018 - 12.2019
- Improved patient care by assisting veterinarians with examinations, surgeries, and treatments.
- Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
- Increased efficiency by maintaining a clean exam area and stocking/disinfecting exam area and surgical equipment in preparation for each appointment.
- Maintained inventory levels of medications and supplies, ensuring smooth clinic operations.
- Performed routine procedures such as nail trims, ear cleanings, and grooming services to promote animal health and comfort.
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Animal Caretaker
R&R Pet Resort
03.2016 - 12.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various roles, providing backup support when necessary.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
- Increased efficiency in daily operations by keeping accurate inventory records of food, supplies, and medications.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Education
GED -
Rogue Community College
White City, OR2015
Skills
- Schedule coordination
- Document analysis
- Appointment Scheduling
- Workflow Optimization
- File management
- Data entry proficiency
- Customer service
- Coversant in Spanish
- Engaging personality
- Energetic work attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Escrow Assistant
Fidelity National Financial
08.2020 - Current
Assistant for Mobile Veterinarian
Home Pet Vet
01.2018 - 12.2019
Animal Caretaker
R&R Pet Resort
03.2016 - 12.2017
GED -
Rogue Community College
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