Melizza Lazarus

Work History

Charles Schwab

01.2019 - 01.2020

Improved document control processes by implementing a streamlined filing system.
Maintained and organized database for easy access to controlled documents, resulting in time savings for staff members.
Contributed to process improvement initiatives by gathering feedback from stakeholders on existing documentation practices.
Processed checks using check deposit automation system.
Created account cases through our in house software, MyQ.
Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Converted documents from one application to another.

Spectrum

01.2019 - 01.2019

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Taking inbound calls for internet and voice support
Analyzing and solving current issues with modem, routers and home phone
Handle customer service calls and dispatch technician calls for installations.
Collaborated with team members to develop best practices for consistent customer service delivery.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sunsaris

01.2017 - 01.2019

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integrations.

VFT Global

01.2014 - 01.2017

Boosted customer satisfaction by providing exceptional service and addressing vacation inquiries.
Increased sales conversions by effectively presenting vacation packages tailored to client needs.
Exceeded sales targets consistently by employing persuasive communication skills and establishing rapport with clients.
Expanded clientele base by proactively seeking referrals from satisfied customers and generating new leads.
Built lasting relationships with clients through attentive service, leading to repeat business and long-term loyalty.

ServicePro/Terminix

01.2009 - 01.2014

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Advanced Prosthetics /Hanger Orthopedics

01.2004 - 01.2009

Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining high level of professionalism.
Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.