Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
Generic

Melka McDonald

Stockbridge,GA

Summary

Motivated employee committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Team Member/Waitress Supervisor

Chick- Fil-A
03.2024 - Current
  • On a consistent basis I strive to make emotional connections with guests as well as honor and encourage others to follow the vision and policies/procedures of the restaurant
  • I thoroughly perform multiple tasks during each shift; while honoring and showing dignity to others
  • I am team-oriented, adaptable and dependable, with a strong work ethic
  • Assisting with the onboarding process of new hires and adapting them to daily operations
  • Effectively communicate with guests and Team Members to ensure all guests are properly served and satisfied.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.

Assistant Manager

Hibbett Sports
02.2023 - 08.2023
  • Responsible for assisting and consulting with the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals
  • Assumed supervisory control in the absence of the Store Manager
  • Collaborated with Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
  • Met with Store Manager to collaborate in overall personnel recruiting, training, and evaluation
  • Instructed staff to ensure each department’s responsibilities and standards were completed
  • I assured quality customer service was maintained; by providing customers with beneficial information about desired merchandise/orders (via phone or email)
  • I trained team members on all Hibbett/City Gear policies, procedures, as well as standards per operations policy manual, personnel policy manual
  • Maintained and strategized content for social media platforms for marketing
  • Driving sales to reach the daily financial goals

Server

Applebees
08.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Cashier

Snipes
08.2022 - 02.2023
  • Maintain the brand and overall appearance of the store
  • Responsible for providing excellent customer service including stock and replenishment.

Education

Associate’s Degree - Nursing

Georgia State University
05.2026

High School Diploma -

Timber Creek Regional High School
06.2021

Skills

    Customer Service

    Positive Attitude

    Teamwork and Collaboration

    Problem-Solving

    Attention to Detail

    Following Instructions

    Leadership Qualities

    Creativity and Innovation

Accomplishments

  • Created a highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Allotted more business through marketing on social media platforms

Volunteer Experience

  • Star C After-School Enrichment, Atlanta GA, 04/2024, Present, One-on-one or group interactions to assist with homework, reading, math, art & crafts activities, snack time and more. Strives to promote positive decision making, educational improvements and personal development for elementary-aged school children. Ensures high quality & exemplifying learning opportunities. Homework help, reading & math focus, social emotional learning, academic enrichment
  • Kids Rule Summer Day Camp, Glassboro NJ, 06/2017, 08/2021, Interacted with our campers throughout the entire day, helping them make friends, try new things, and generally caring for their well-being. Participated, build relationships and have fun while ensuring the physical and emotional safety of every child. Worked with a group of campers and provided a fun, safe and exciting camp experience. Cooperated with fellow Counselors and Camp Director

Timeline

Team Member/Waitress Supervisor

Chick- Fil-A
03.2024 - Current

Assistant Manager

Hibbett Sports
02.2023 - 08.2023

Server

Applebees
08.2022 - 06.2023

Cashier

Snipes
08.2022 - 02.2023

Associate’s Degree - Nursing

Georgia State University

High School Diploma -

Timber Creek Regional High School

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Melka McDonald