Mell Cardona
Miami,FL
Summary
Passionate and detail-oriented.I am committed to delivering excellence in every project I undertake. My career journey has equipped me with a unique combination of technical proficiency, strategic thinking, and a keen eye for innovation.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
Somerset Academy SoMi
08.2023 - Current
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom activities, tutoring, and reviewing work.
- Mentored and tutored individual students needing additional help.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Taught courses under guidance of senior instructors.
- Graded assignments and reported individual progress to teacher.
Front Desk Receptionist
Las Mercedes Medical Center
03.2022 - 04.2023
- Scheduled office meetings and client appointments for staff teams.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
Sales Associate
BoxLunch
10.2021 - 03.2022
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Front Desk Receptionist
Krystal Klear Glass Doors
10.2019 - 03.2020
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Miami Dade College
Miami, FLSkills
- Issue handling
- Customer Service
- Complex Problem-Solving
- Team Collaboration
- Time Management
- Confidentiality handling
- Attention to Detail
- Ability to adapt and prioritize across multiple tasks
- Attention to detail
- Active listener
- Punctual and Reliable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher's Assistant
Somerset Academy SoMi
08.2023 - Current
Front Desk Receptionist
Las Mercedes Medical Center
03.2022 - 04.2023
Sales Associate
BoxLunch
10.2021 - 03.2022
Front Desk Receptionist
Krystal Klear Glass Doors
10.2019 - 03.2020
Miami Dade College