Summary
Overview
Work History
Education
Skills
Timeline
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Mella Gonzalez

Summary

Dynamic professional with a proven track record, showcasing exceptional customer service and organizational skills. Excelled in multitasking and data entry, enhancing office/store productivity and ensuring transaction accuracy. Demonstrated adaptability and effective communication, contributing to a positive and efficient work environment.

Overview

11
11
years of professional experience

Work History

Server/Hostess

Bonefish

Titling & Licensing/Administrative Specialist

SCDMV
09.2023 - 05.2024
  • Enhanced office productivity by managing a high volume of title/license/registration applications and paperwork daily.
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
  • Used computer systems Phoenix, NMVTIS, PDPS and CSTIMS simultaneously to complete transactions.
  • Enhanced office organization by maintaining accurate records of all transactions and filing necessary documents.
  • Maintained proper inventory levels of registration materials and supplies.
  • Consistently met daily quotas for processed transactions, contributing to overall office efficiency and success.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
  • Promoted compliance with state laws by keeping current on legislative changes affecting DMV procedures.
  • Researched information in municipal archives upon request of public officials or private citizens.

Server/Hostess

Midwood Smokehouse
10.2019 - 07.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Bartender/Server/Hostess

Peebles Wing Shack
12.2017 - 10.2019
  • Supported needs of 4 - person wait staff who attended to specific needs of countless customers daily for Peebles restaurant with social relevancy and intentionality.
  • Processed orders and sent to kitchen employees by computer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server/Hostess

Bonefish Grill
03.2016 - 12.2017
  • Arranged and prepared 50+ tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Moved and set up seating, prepared extra silverware and supplies prior to arrival of large groups.

Catering Coordinator/Shift Leader/Line Cook

McAllisters Deli
04.2013 - 09.2016
  • Oversaw daily operations of 7-person service team, delegated tasks, and trained new staff.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

Richland One Charter Middle College High School
Columbia, SC
05.2013

Skills

  • Exceptional customer service
  • Adaptability
  • Conflict and Complaint Resolution
  • Multitasking
  • Effective Communication
  • Transactions and Cash Handling
  • Time Management
  • Organizational Skills
  • 50 wpm Typing Speed
  • Document Verification
  • Data entry proficiency
  • Policy Adherence

Timeline

Titling & Licensing/Administrative Specialist

SCDMV
09.2023 - 05.2024

Server/Hostess

Midwood Smokehouse
10.2019 - 07.2020

Bartender/Server/Hostess

Peebles Wing Shack
12.2017 - 10.2019

Server/Hostess

Bonefish Grill
03.2016 - 12.2017

Catering Coordinator/Shift Leader/Line Cook

McAllisters Deli
04.2013 - 09.2016

Server/Hostess

Bonefish

High School Diploma -

Richland One Charter Middle College High School

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Mella Gonzalez