Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELLAHNI JAMES

Galveston,TX

Summary

Strong execution minded individual who utilizes my talents and motivational skills to display the value of teamwork and trust, while upholding integrity to Improve the quality of service to your company

Overview

16
16
years of professional experience

Work History

Dispatcher

Sodexo USA
12.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Answered phone calls and responded to customer emails.

Hotel Front Desk Clerk

Commodore On The Beach
08.2017 - 05.2023
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Food Service Worker

Compass Group USA
04.2017 - 08.2017
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

EVS Housekeeper

AZTEC JANITORIAL
09.2016 - 02.2017
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Cashier

Target
09.2014 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Kroger
07.2009 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.

Cashier

ARLANS MARKET
06.2008 - 02.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Ball High School
Galveston, TX
05.2001

Skills

  • Customer Service
  • Skills with credit card payment
  • Cash Handling
  • Guest Registration
  • General office equipment skills
  • Reservations

Basic computer skills

Communication skills

  • Provide excellent customer service (10 years)

Answering multiple phone lines

Hospitality

Leadership

Organizational Skills

Office Experience

Timeline

Dispatcher

Sodexo USA
12.2023 - Current

Hotel Front Desk Clerk

Commodore On The Beach
08.2017 - 05.2023

Food Service Worker

Compass Group USA
04.2017 - 08.2017

EVS Housekeeper

AZTEC JANITORIAL
09.2016 - 02.2017

Cashier

Target
09.2014 - 05.2016

Cashier

Kroger
07.2009 - 05.2014

Cashier

ARLANS MARKET
06.2008 - 02.2009

High School Diploma -

Ball High School

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MELLAHNI JAMES