Mellani Portillo
Inglewood,CA
Summary
Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Costco Wholesales
Inglewood, CA
11.2023 - 01.2024
- Assisted customers in locating items, answered questions about product features and prices.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Processed customer orders and payments with POS system or cash register.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Followed recipes to ensure consistent quality of finished products.
- Packaged finished products for sale in retail outlets or for delivery services.
- Maintained safe food handling practices to prevent germ spread.
- Decorated cakes using various techniques such as piping and fondant sculpting.
Retail Sales Associate
Norsdtrom
Orange, CA
01.2023 - 06.2023
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Created price tags and merchandise signs for new items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Helped customers by answering questions and locating merchandise.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Crystal Boutique
Redondo Beach, CA
01.2022 - 11.2022
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Assisted customers with finding the right product for their needs.
Customer Service Representative
Baskin Robins
Santa Ana, CA
10.2021 - 02.2022
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Managed POS register to complete customer transactions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Served and scooped ice cream, following sizing specifications.
- Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
- Restocked supplies of napkins, straws, spoons and other items as needed.
Education
High School Diploma -
Valley High School
Santa Ana, CA06-2022
Skills
- Stocking and Receiving
- POS System Operations
- Teamwork and Collaboration
- Problem-Solving
- Relationship Building
- Customer Assistance
- Quality Control
- Maintenance Coordination
- Customer Inquiries
- Telephone Management
Languages
Spanish
Professional
Timeline
Customer Service Representative
Costco Wholesales
11.2023 - 01.2024
Retail Sales Associate
Norsdtrom
01.2023 - 06.2023
Customer Service Representative
Crystal Boutique
01.2022 - 11.2022
Customer Service Representative
Baskin Robins
10.2021 - 02.2022
High School Diploma -
Valley High School
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