Mellanie De Leon
Lake Elsinore,CA
Summary
Experienced customer service professional with a strong track record at ASRock, specializing in appointment scheduling and multi-line phone systems. Demonstrated ability to improve guest experiences through effective communication and meticulous attention to detail. Proficient in inventory management and conflict resolution, driving team success and operational efficiency. Adaptable to new challenges, consistently meeting organizational needs with organized practices.
Overview
3
3
years of professional experience
Work History
Front Desk
ASRock
06.2025 - 08.2025
- Greeting and Assisting Visitors: Welcoming guests, providing information, and directing them to the appropriate person or office.
- Answering and Directing Phone Calls: Managing a multi-line phone system, answering calls promptly and professionally, and routing calls to the correct recipient.
- Managing Appointment Schedules: Scheduling and confirming appointments, managing calendars, and coordinating meeting room bookings.
- Handling Mail and Deliveries: Receiving, sorting, and distributing incoming mail and packages, and preparing outgoing mail.
- Managing Office Supplies: Monitoring inventory, ordering supplies, and ensuring the reception area is well-stocked.
- Providing Information: Answering general inquiries and providing information to visitors and callers.
- Security: Ensuring the security of the front office by monitoring visitor access and following security protocols.
- Other Duties: Performing other clerical and administrative tasks as needed, such as coordinating travel arrangements or assisting with special events.
Hostess
Shoguns
08.2024 - 05.2025
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name.
- Use visual cues to seat Guests in either the bar or dining area, depending on their preference.
- Inform Guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
- Answer incoming calls to the restaurant and provide appropriate service.
- Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriate.
- Tend to special Guest needs and requests.
- Observant to Guests' needs throughout the dining experience to ensure they receive high-quality service (e.g., noticing a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies.
- Help dining room staff by setting and clearing tables, replenishing water, and serving beverages.
- Issue dining charges by verifying orders, calculating taxes, and totaling bills for to-go orders.
- Receive payments by validating credit charges, approving checks, accepting currency, and calculating and issuing change for ToGo orders.
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders.
- Contribute to team effort by accomplishing related results as needed.
Housekeeper
Self Employed Services
03.2022 - 08.2024
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
Assembler
Oakley
02.2024 - 05.2024
- Assemble a variety of components with precision and accuracy.
- Ensure all products meet quality standards.
- Utilize problem-solving skills to quickly and efficiently troubleshoot assembly issues.
- Develop and implemented assembly processes to increase efficiency and reduce production costs.
Front End (Seasonal)
Costco
11.2023 - 12.2023
- Loads cart or flatbed, packs member orders into boxes or bags per member preference. Checks packaging for tampering. Follows all safety and security procedures. Follows proper departmental procedures for performance of duties.
- Greets members, helps members load order onto conveyor belt, determines member packing preferences, answers questions, relates information on special promotions, thanks members. Assists cashier by counting items left in cart, checking under items and positioning them for scanning. Provides prompt and courteous member service.
- Runs for items such as merchandise, boxes, register supplies, and item numbers as requested by cashiers to keep lines moving smoothly.
- Performs related tasks such as set up and closing duties for the department, returning products, collecting paperwork, stocking registers, and cleaning area.
Beauty Advisor
Sephora
03.2023 - 10.2023
- Helping clients finding their shade or product.
- Answering phones.
- Organizing the products.
- Educated clients on product ingredients and benefits during consultations.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Food Runner and Busser
Larsen
07.2022 - 11.2022
- consistent with workflow, especially when busy.
- Delivered food orders promptly to ensure guest satisfaction.
- Maintained cleanliness and organization of service areas during shifts.
- Collaborated with team members to enhance overall dining experience.
Education
Makeup -
Cosmo Makeup Academy
665 N Tustin St Orange, CA 9286712-2023
High School Diploma -
Trabuco Hills High School
27501 Mustang Run Lake Forest, CA 9269106-2020
Skills
- Customer service
- Appointment scheduling
- Multi-line phone systems
- English
- Cash handling
- Assembly processes
- Attention to detail
- Team collaboration
- Problem solving
- Customer relations
- Organization and time management
- Effective communication
- Conflict resolution
- Remote office availability
- Inventory management
Timeline
Front Desk
ASRock
06.2025 - 08.2025
Hostess
Shoguns
08.2024 - 05.2025
Assembler
Oakley
02.2024 - 05.2024
Front End (Seasonal)
Costco
11.2023 - 12.2023
Beauty Advisor
Sephora
03.2023 - 10.2023
Food Runner and Busser
Larsen
07.2022 - 11.2022
Housekeeper
Self Employed Services
03.2022 - 08.2024
Makeup -
Cosmo Makeup Academy
High School Diploma -
Trabuco Hills High School