Mellarie Miller

Creation and design of bling crocs, keychains, women's caps, tumblers, coffee mugs, charm bracelets, bubbleslides, converse sneakers, phone case. Manage,and operate my business to the satisfaction of my customers, maintain inventory.

• Developed strategies for improving customer service standards throughout the company.
• Represented the organization at conferences, events, and networking activities as needed.

• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Improved patient outlook and daily living through compassionate care.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Laundered clothing and bedding to prevent infection.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Administered prescribed medications on a timely basis following care plan instructions.
• Followed care plan and directions to administer medications.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Assisted with meal planning to meet nutritional plans.

• Provided exceptional customer service to ensure customer satisfaction.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Monitored staff performance to ensure adherence to customer service standards.