Summary
Overview
Work History
Education
Skills
Timeline
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Melleny Laboy

Temple Hills,MD

Summary

Dedicated customer service installer specialist with 25 years of experience in a fast-paced environment seeking an opportunity in a team-orientated company.

Overview

15
15
years of professional experience

Work History

Installer Service Specialist

FFIT
01.2023 - Current
  • Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
  • Increased client retention rates through consistent delivery of top-notch installation services that exceeded expectations.
  • Enhanced customer satisfaction by efficiently installing and servicing various products.
  • Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
  • Maintained up-to-date knowledge on industry trends, new products, and best practices to enhance overall performance as an Installer Service Specialist.
  • Demonstrated strong attention to detail while completing tasks such as measuring spaces accurately for efficient installation processes.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Calculated materials and time needed for each job.
  • Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
  • Retained accurate records of purchases, titles and sales.
  • Established trust among clients through transparency in pricing, timelines, and project expectations during the initial consultation phase.

Temporary Staff Associate

People Ready Temp Agency
06.2016 - Current
  • Responsible for working on various stages of assembling
  • Conducting product inspection and quality control
  • Moving equipment, furniture, set up tables, chairs, stages, podiums, boxes, bins, tents, decorations and display
  • Prepare foods and serving drinks for social events including conventions for military and government
  • Maintain external property
  • Pulling orders and preparing materials for pickup or delivery
  • Help with build out an Amazon warehouse and helped hand off to cable management team.

Sales Floor Coordinator

Marshalls
03.2013 - 05.2016
  • Responsible for supervising the replenishment of the Men’s and children's departments
  • Supervising small group of employees to perform opening and closing duties
  • Auditing registers during all parts of employees shift.

Receiving Supervisor

The Washington Post
02.2010 - 05.2016
  • Responsible for receiving shipment , making sure all newspapers get delivered on time as well as Taking care of customer complaints to ensure 100% customer satisfaction.

Education

Associates degree in Medical Assisting -

Stratford University
Woodbridge, VA

Skills

  • Fluent in English and Spanish
  • Event Planning
  • Sales
  • Guest Relations
  • Customer Service
  • Administrative Support
  • Hospitality
  • Safety Procedures
  • Telephone Etiquette
  • VIP Services
  • Documentation and Record Keeping
  • Work Orders

Timeline

Installer Service Specialist

FFIT
01.2023 - Current

Temporary Staff Associate

People Ready Temp Agency
06.2016 - Current

Sales Floor Coordinator

Marshalls
03.2013 - 05.2016

Receiving Supervisor

The Washington Post
02.2010 - 05.2016

Associates degree in Medical Assisting -

Stratford University

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Melleny Laboy