Mellfeena Mae Santos
San Diego,USA
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Social Services Worker & Caretaker
TLC Social Services
San Diego, CA
06.2025 - Current
- Assisted clients in accessing community resources and support services.
- Maintained accurate records of client interactions and service outcomes.
- Provided crisis intervention support to clients facing immediate challenges.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Collaborated with multidisciplinary teams to coordinate care and services.
Pastry Chef & Front of House Worker
Black Market Bakery
San Diego, USA
12.2023 - 09.2025
- Provided empathetic, efficient service to a diverse community; used active listening, clear communication, and problem-solving to meet needs in high-volume situations.
- Sustained a hygienic, well-organized environment by adhering to safety and sanitation checklists and time-sensitive routines, reducing risk and errors.
- Supported daily operations (opening/closing, restocking, team coordination) with reliability and collaboration, prioritizing tasks and ensuring smooth shift handoffs.
- De-escalated concerns and resolved service issues professionally, demonstrating empathy, patience, and problem-solving.
- Created a variety of pastries using seasonal ingredients and classic techniques.
- Maintained a clean and organized workspace following health regulations.
- Assisted in inventory management by tracking ingredient supplies and orders.
Barista
Cowabunga
San Diego, USA
05.2022 - 12.2023
- Fostered a warm, inclusive environment; used active listening and clear, nonjudgmental communication to meet diverse customer needs.
- Prepared espresso drinks and specialty beverages by following standardized recipes-strong practice in protocol adherence and consistency.
- Managed high-volume order flow with attention to detail and time management; prioritized tasks during peak periods.
- Managed cash register operations and processed customer transactions accurately.
Education
Bachelor of Science - Psychology
SDSU
San Diego, CA05.2024
Skills
- Patient & Community Interaction
- Operations & Safety
- Research & Data
- Teamwork & Collaboration
- Customer Service
- Detail Oriented
- Efficient Communicator
- Microsoft Office Suite
- Google Office Suite
- Record keeping
- Crisis intervention
- Case documentation
- Problem-solving
- Adaptability
Languages
- English
- Tagalog
- Spanish
Certification
- CPR Certification
- Food Handlers License
Timeline
Social Services Worker & Caretaker
TLC Social Services
06.2025 - Current
Pastry Chef & Front of House Worker
Black Market Bakery
12.2023 - 09.2025
Barista
Cowabunga
05.2022 - 12.2023
Bachelor of Science - Psychology
SDSU
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