Summary
Overview
Work History
Education
Skills
Timeline
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Mellinda Ranes

Phoenix,AZ

Summary

Strong customer service focused and experienced professional. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proven longstanding customer service and relation skills.

Willing to take on any task to support team and help business succeed.

Overview

5
5
years of professional experience

Work History

Server

Zipp's Sports Grill
07.2023 - Current
  • Assigned and arranged tables for large groups.
  • Adhered to state liquor regulations to serve alcohol safely.
  • Explained details for new menu items and daily specials.
  • Delivered food and beverages promptly to customers.
  • Processed credit card transactions, gift cards and cash payments.
  • Followed safety, sanitization and food handling guidelines.
  • Demonstrated hospitality and customer service while greeting tables.
  • Communicated professionally with customers, colleagues and supervisors.
  • Managed orders and payments with POS system.

Bartender

The Other Room
08.2022 - 07.2023
  • Increased bar's profile by developing signature cocktails.
  • Checked identification before serving alcohol to comply with state and federal laws.
  • Prepared cocktails for customers using exact recipes combined with personal flair.
  • Recommended current products and limited promotions to upsell beverage orders.
  • Monitored customers for excessive consumption and cut off service.
  • Called for taxis or ride-sharing for customers unable to drive.
  • Served bottled or draft beer to customers and advised on different flavors.

Bartender

FatCats
04.2022 - 08.2022
  • Operated POS systems and managed bar tabs to track revenue.
  • Used proper pour methods to reduce waste and spills.
  • Used beer, wine and cocktail knowledge to make recommendations.
  • Recommended current products and limited promotions to upsell beverage orders.
  • Cleaned, organized and replenished supplies to maintain bar appearance.
  • Worked flexibly to cater to fluctuating coverage needs.
  • Exceeded customer service expectations to earn positive feedback.
  • Balanced efficiency with exceptional service to manage guests in high-volume environment.

Regional Manager

Coffee Brewed Differently
05.2021 - 03.2022
  • Enhanced employee motivation and retention by directly engaging with employees and in direct management processes affecting morale.
  • Oversaw recruitment and employment processes and immediately corrected deficiencies.
  • Assessed profitability performance against budget and motivated managers to improve results.
  • Monitored individual locations for profitability, staffing and operational strategies.
  • Spearheaded customer relations strategies and prioritized client experiences to build brand loyalty.
  • Nurtured company growth through extensive marketing, advertising and direct customer care.

Barista

Coffee Brewed Differently
12.2020 - 05.2021
  • Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
  • Welcomed guests with friendly smiles and positive attitude.
  • Created warm and welcoming atmosphere by promptly greeting customers and addressing needs.
  • Prepared beverages with speed and accuracy to minimize customer wait times.
  • Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.

Bartender/Server

Scarlet Lounge
09.2018 - 12.2020
  • Demonstrated hospitality and customer service while greeting tables.
  • Delivered food and beverages promptly to customers.
  • Promoted warm, fun atmosphere for guests and team members.
  • Cleaned, organized and replenished supplies to maintain bar appearance.
  • Used proper pour methods to reduce waste and spills.
  • Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.

Education

Bachelor of Science - Business Management

Southern New Hampshire University
Hooksett, NH
09.2026

Certificate - Medical Assistant

Concorde Career College
Portland
04.2016

High School Diploma -

Forest Grove High School
Forest Grove, OR
05.2015

Skills

  • Food and Beverage Management
  • Engaging Customers
  • Safe Serving Knowledge
  • Liquor Law Compliance
  • Cash Handling and Management
  • Serving and Bussing

Timeline

Server

Zipp's Sports Grill
07.2023 - Current

Bartender

The Other Room
08.2022 - 07.2023

Bartender

FatCats
04.2022 - 08.2022

Regional Manager

Coffee Brewed Differently
05.2021 - 03.2022

Barista

Coffee Brewed Differently
12.2020 - 05.2021

Bartender/Server

Scarlet Lounge
09.2018 - 12.2020

Bachelor of Science - Business Management

Southern New Hampshire University

Certificate - Medical Assistant

Concorde Career College

High School Diploma -

Forest Grove High School

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Mellinda Ranes