Mellinna Ridout
Cypress,USA
Summary
Self-motivated Account Management Professional with over ten years of experience providing sales and service. Proficient management and leadership abilities, capable of negotiating and managing contracts, developing and training staff. An ability to analyze historic data towards forecasting and obtaining sales objectives. Strong customer and communication skills working cooperatively with various departments to provide seamless quality customer service. A well-organized, dependable professional who takes pride in her work.
Overview
30
30
years of professional experience
Work History
Contract Administrator
Bray Controls
12.2007 - Current
- Responsible for contract review, administration, tracking, and analysis of high profile projects. Create, analyze, and maintain domestic and International project orders. Direct and coordinate the activities of internal departments to accomplish assigned objectives. Prepare and distribute reports and statistical data to facilitate planning and maintenance of accurate project documentation. Proficient in international documentation such as commercial invoices and export documentation and on licenses for products to clear customs.
Inside Sales/Customer Service Supervisor
Bray Controls
01.2001 - 12.2013
- Oversaw a team of 9-11 Inside Sales, Customer Service personnel offering support and training where required, in accordance to our support hierarchy. Effectively communicated with operation, engineering, and production departments, to ensure the achievement of standard and expedited customer requests. Monitored vendor performance and offered recommendations for improvement. Coordinated efforts with Regional and Outside Sales Representatives, and all levels of management, for best sourcing strategies, practices and procedures for leads, RFQ’s and orders. Analyzed historic data for forecasting and obtaining sales goals. Department lead, assisting in the implementation of our company’s new Enterprise Resource Page1Planning (ERP) system. Responsible for the collaboration, customization and implementation of our global ERP system: Infor LN. Planned and recorded Sales training processes, via EPAK, to be utilized as sales manuals for our Sales teams globally. Facilitated motivational and team building activities to promote unity.
Account Manager
Bray Controls
01.2005 - 01.2007
- Created, analyzed and managed customer accounts, both domestic and International offering Technical and sales support. Created documentation such as commercial invoices, certificates and other export documents and licenses required for orders to clear customs. Analyzed processes maintaining customer orders and gross profits. Utilized multi-tasking and time-management skills to review, process and resolve customer requests daily. Effectively reviewed and maintained pricing contracts to ensure best available pricing options. Quoted product pricing and delivery to appointed accounts. Utilized communication and problem solving skills to meet client's needs. Offered troubleshoot and resolved customer complaint issues.
Production Clerk
ProStaff Search LLC
08.2004 - 01.2005
- Data Entry support to the operations and planning department
Call Center Representative
Spherion Technology
01.1998 - 01.2001
- Customer support
- Technical support scheduler
- High Volume calls
- Training liaison
- Tracked talk-time offering rewards for meeting successful goals
BUYER
Golden Purchasing Services
01.1996 - 01.1998
- Procurement of various commodities for IBM locations domestically.
- Negotiated contracts with Vendors Pitney Bowes and Kodak.
Education
Associates of Science - undefined
Lonestar College System
12.2015
undefined
Texas Southern University
01.1989
Skills
- Excellent Organizational Skills
- Strong Customer Service Skills
- Process Improvement Skills
- Computer: Microsoft Word, Excel, Outlook, ERP, LN, Access, SAP
- Training and Supervisory Skills
- Report Analysis
- Conflict Resolution
Timeline
Contract Administrator
Bray Controls
12.2007 - Current
Account Manager
Bray Controls
01.2005 - 01.2007
Production Clerk
ProStaff Search LLC
08.2004 - 01.2005
Inside Sales/Customer Service Supervisor
Bray Controls
01.2001 - 12.2013
Call Center Representative
Spherion Technology
01.1998 - 01.2001
BUYER
Golden Purchasing Services
01.1996 - 01.1998
Associates of Science - undefined
Lonestar College System
undefined
Texas Southern University
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