Mellisa Anaya
Las Vegas,NV
Summary
Construction operations professional with progressive experience in resource planning, scheduling, and field coordination within residential homebuilding. Proven ability to manage multiple projects, align subcontractors and timelines, and drive quality, safety, and customer satisfaction. Strong cross-functional collaborator with a focus on efficiency, production flow, and continuous improvement.
Overview
8
8
years of professional experience
Work History
Resource Planning Manager
Woodside Homes
Las Vegas, Nevada
08.2023 - 04.2026
- Led divisional resource planning and production scheduling to support residential construction volume, start cadence, and on-time delivery targets.
- Developed and managed short- and mid-term labor and trade partner capacity plans aligned with business forecasts, and build schedules.
- Established and communicated construction start cadence and slotting strategies to optimize workforce utilization and project flow.
- Forecasted labor demand and operational capacity, using construction schedules, sales projections, and volume planning.
- Partnered cross-functionally with construction, purchasing, operations, and finance teams to align schedules, budgets, and resource plans.
- Oversaw scheduling systems, templates, and processes to ensure accuracy, consistency, and adherence to build timelines.
- Identified capacity constraints, scheduling risks, and production bottlenecks; implemented mitigation and recovery plans.
- Monitored key performance metrics, including cycle time, buffer status, and schedule adherence; delivered regular insights to leadership.
- Drove continuous improvement initiatives focused on production flow, trade partner performance, and cycle time reduction.
- Led, coached, and developed planning and scheduling team members to improve execution, accountability, and process discipline.
Assistant Superintendent
Woodside Homes
Las Vegas, Nevada
05.2022 - 08.2023
- Manage day-to-day construction activities across multiple job sites, ensuring adherence to schedules, safety standards, and quality expectations.
- Coordinate subcontractors and trades to maintain production flow and meet build timelines.
- Conduct site inspections, and proactively identify and resolve construction issues to prevent delays.
- Partner with project teams to ensure homes are delivered on time, and aligned with customer expectations.
Customer Care Representative
Woodside Homes
Las Vegas, Nevada
05.2021 - 05.2022
- Manage warranty service scheduling and execution, including repairs, vendor coordination, and homeowner communication.
- Resolve customer concerns efficiently, while maintaining high satisfaction and brand standards.
- Coordinate with subcontractors to ensure the timely completion of warranty and out-of-warranty repairs.
- Recognized as an Elite Team Member (2021) for outstanding customer satisfaction performance.
- Expanded knowledge of construction operations through the completion of assistant superintendent training.
Home Care Specialist
Richmond American Homes
Las Vegas, Nevada
09.2018 - 05.2021
- Conducted orientations for over 300 homeowners, identifying pre-occupancy repair items.
- Scheduled all warrantable repairs within warranty timeframe, including out-of-warranty issues and water leaks.
- Educated homeowners on essential maintenance and warranty procedures.
- Maintained communication with homeowners and vendors to ensure timely completion of repairs.
- Trained new hires on company procedures, communication standards, and warranty guidelines.
- Organized work environment across six high-volume communities simultaneously.
- Collaborated closely with jobsite superintendents and vendor foremen to enhance knowledge across multiple fields.
Customer Service Coordinator
Next Level Door & Millwork Inc
Las Vegas, Nevada
02.2018 - 09.2018
- Acquired extensive knowledge of door and millwork industry standards.
- Established strong relationships with over 50 customer service representatives across various builders and communities.
- Organized in excess of 150 customer service appointments weekly.
- Managed entire scheduling process, including work scheduling, material ordering, and job completion follow-ups.
- Utilized Supply Pro and Tradesman for material management tasks.
- Oversaw weekly billing, monthly labor accruals, and DMRS for financial accuracy.
Education
Bonanza High School
Las Vegas, NVSkills
- Resource planning and scheduling
- Subcontractor coordination
- Construction operations
- Safety and quality oversight
- Customer relations and warranty management
- Process improvement
- Conflict resolution
- Cross-functional communication
Timeline
Resource Planning Manager
Woodside Homes
08.2023 - 04.2026
Assistant Superintendent
Woodside Homes
05.2022 - 08.2023
Customer Care Representative
Woodside Homes
05.2021 - 05.2022
Home Care Specialist
Richmond American Homes
09.2018 - 05.2021
Customer Service Coordinator
Next Level Door & Millwork Inc
02.2018 - 09.2018
Bonanza High School