Mellisa Campbell
Manager
Hollywood,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
12
12
Certifications
Work History
Assistant Store Manager
Fedex Office
Pembroke Pines, Florida
2023.11 - Current
- Identify and propose process improvements, enhancing efficiency and reducing costs.
- Collaborate with management to optimize profitability, minimizing waste and expenses.
- Implement quality concepts from training, supporting FedEx Office Quality initiatives.
- Communicate effectively with customers, vendors, and team members to ensure smooth operations.
- Maintain consistent performance under pressure, contributing to a fast-paced work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Supervisor
ACS Xerox Company
2006.11 - 2024.03
- Design QA formats and standards, achieving consistent client KPI adherence.
- Develop and evaluate training programs, enhancing team skills and performance.
- Conduct TNA for the QA team, providing quarterly/annual training plans.
- Coordinate with operations to meet KPIs, fostering strong team relationships.
- Prepare and analyze quality reports, supporting performance management systems.
Quality and Training Supervisor
Continuum Global Solutions
2018.09 - 2021.09
- Managed workflow and team schedules, ensuring alignment with company goals and vision.
- Trained and on boarded new hires, enhancing team performance and productivity.
- Evaluated employee performance, provided constructive feedback, and resolved disputes.
- Developed and assessed training programs, resulting in measurable improvements.
- Reported to clients and senior management, maintaining up-to-date records and reports.
Education
CXCs - Principles of Account, Principles of Business, Home Economics, Integrated Science, Social Studies
Mt Alvernia High School
Jamaica 1999.09 - 2004.05
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Cornwell College
Jamaica 2009.07 - 2011.05
Professional Edge Computer Training - undefined
Professional Edge Computer Training
Jamaica 2005.08 - 2006.05
Skills
Time Management
Sales Techniques
Negotiation Skills
Relationship Building
Problem Solving
Emotional Intelligence
Adaptability
Certification
Welcome to Skillsoft Leadership development program
Timeline
Expanding your communication skill sets
2025-05
Strengthen your service skills
2025-05
Managing conflict series on conflict management
2025-05
Working in partnership with your boss
2025-05
Project management methods
2025-05
Rules of engagement
2025-05
Planning your growth as a leader
2025-05
Managing accounts vendors and inventory in QuickBooks Desktop Pro 2020
2025-05
Convene your message without words
2025-04
Critical thinking challenging assumptions
2024-11
Managing motivational during organizational change
2024-10
Welcome to Skillsoft Leadership development program
2024-06
Assistant Store Manager
Fedex Office
2023.11 - Current
Quality and Training Supervisor
Continuum Global Solutions
2018.09 - 2021.09
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Cornwell College
2009.07 - 2011.05
Customer Service Supervisor
ACS Xerox Company
2006.11 - 2024.03
Professional Edge Computer Training - undefined
Professional Edge Computer Training
2005.08 - 2006.05
CXCs - Principles of Account, Principles of Business, Home Economics, Integrated Science, Social Studies
Mt Alvernia High School
1999.09 - 2004.05