Mellisa Riley
Buchanan,MI
Summary
Proven customer service expert with a strong track record at Walmart, adept in conflict resolution and cash handling. Demonstrates exceptional professionalism and courtesy, consistently exceeding performance metrics. Skilled in fostering customer loyalty through empathetic service and efficient problem-solving, ensuring high levels of satisfaction and repeat business.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
13
13
years of professional experience
Work History
Cashier
Speedway
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Receptionist
Pete's Southside Marathon
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Pete's Southside Marathon
09.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Travel Centers of America
08.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Caregiver
Aetna Better Health
01.2021 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier
Michiana Mini Mart
02.2020 - 12.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Big Lots
04.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Walmart
02.2012 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Completion
Brandywine Adult Education
Niles, MI12-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
Timeline
Cashier
Speedway
06.2024 - Current
Cashier/Receptionist
Pete's Southside Marathon
04.2024 - Current
Cashier
Travel Centers of America
08.2023 - 01.2024
Customer Service Representative
Pete's Southside Marathon
09.2022 - Current
Caregiver
Aetna Better Health
01.2021 - 09.2023
Cashier
Michiana Mini Mart
02.2020 - 12.2020
Cashier
Big Lots
04.2019 - 12.2019
Customer Service Representative
Walmart
02.2012 - 10.2015
High School Completion
Brandywine Adult Education
Similar Profiles
Laila GriceLaila Grice
Team Leader at SpeedwayTeam Leader at Speedway
Misty SavilleMisty Saville
General Manager at SpeedwayGeneral Manager at Speedway
Khalil SmithKhalil Smith
Shift-Lead at SpeedwayShift-Lead at Speedway
Michael NealMichael Neal
Lead Assistant Manager at SpeedwayLead Assistant Manager at Speedway
Brad SheldonBrad Sheldon
Truck and Trailer Technician at Halvor LinesTruck and Trailer Technician at Halvor Lines