Mellisa A. Flores

Work History

Mission Hills Country Club

04.2021 - 11.2022

Managed salon's master calendar to organize customer appointments, employee schedules and special events.
Maximized efficiency through time management and staff supervision to boost productivity.
Recorded product sales into spa's weekly income report.
Worked to continuously increase salon business through effective sales, service and operations policies.
Networked at various industry events to promote business.
Oversaw salon employee performance, facility cleanliness and sales.
Coordinated facility schedules to maximize usage and efficiency.
Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Gathered and organized materials to support operations.
Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
Answered questions about spa, treatments offered and spa's amenities.

AppleOne Employment staffing

10.2020 - 04.2021

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used internal software to process reservations, check-ins and check-outs.
Monitored office supplies by checking inventory and placing orders.

Stepping Stones of America

03.2016 - 08.2017

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Answered phone promptly and directed incoming calls to correct offices.
Scheduled and confirmed appointments and meetings for senior management team.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

California Preparatory

06.2016 - 10.2016

Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
Maintained student database and electronic records for each student contact.
Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Educated students on course selection to align with career goals.
Mentored students, offering advice and support on topic selection, appropriateness and academic value.
Provided support and guidance to students experiencing academic and personal troubles.
Advised students individually and in groups on academic programs for individual interests.
Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
Provided comprehensive support services encompassing career and personal goals of student.
Reviewed student files to meet deadlines for completing various graduation requirements.
Assisted students in selecting courses to align with interests and abilities.
Organized, detailed and excellent track record of working well under pressure to meet deadlines.
Received and reviewed transcripts to determine eligibility for admission to college or specific programs.

Senior Helpers

11.2012 - 08.2013

Built strong relationships with clients to deliver emotional support and companionship.
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Provided safe mobility support to help patients move around personal and public spaces.
Assisted patients with self-administered medications.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Transported individuals to events and activities, medical appointments and shopping trips.
Transported patients via wheelchair to and from rehabilitation and daily activities.