Enthusiastic manager and sales leader with a track record of delivering high-quality results and contributing to improvements that strengthen the bottom line of organizations as well as being a pleasure to work with. Able to leap tall buildings in a single bound.
Hi, I’m
Mellisa Glass
Augusta
Summary
Overview
21
years of professional experience
Work History
Wilder Brothers Furniture
Showroom Co Manager
06.2024 - Current
Job overview
- Oversee daily operations, ensuring compliance with company policies and procedures.
- Ensure all custom orders are correct before manufacturing.
- Work one on one with customers to ensure proper materials and construction to ensure customer satisfaction.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
Mathematica Policy Research
Field Research Interviewer
02.2022 - 07.2025
Job overview
- Traveled daily to locate study participants, explain program and recruit to continue participation, resulting in 95% of participants completing study.
- Conducted in-depth qualitative interviews to gather data on policy impacts.
- Conducted interviews with participants to assess eligibility.
- Commended by management for superior performance managing multiple territories requested by me.
- Worked independently meeting and exceeding completion of goals.
Southern Travel Agency
Luxury Travel Consultant
09.2017 - 08.2021
Job overview
- Created accurate travel itineraries, collected fees, managed refunds and provided all documentation for a smooth experience.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Spearheaded special projects that attained new clients and referrals resulting in increases in commissions by approximately 10%.
- Managed approximately 200 calls per month providing superior customer service resulting in booking approximately 85% of requests.
- Worked daily to maintain client base and to establish new clients.
- Established relationships with suppliers to secure competitive pricing and exclusive deals for clients.
Steven Royce LLC
International Sales Representative
03.2016 - 07.2017
Job overview
- Traveled from New York to Asia to reach customers in international markets.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Developed relationships with clients and potential clients to improve business growth and increased sales an average of 15%.
- Responsible for merchandising and executing creative and effective visual displays in retail shops onboard various cruise ships resulting in generating interest and sales of product.
Valerio 888
Business Development Manager
09.2007 - 01.2016
Job overview
- Supervised and coached office manager, retail managers and museum manager on a weekly basis.
- Responsible for recruitment, hiring, on boarding and training of over 50 staff, developed training material, presentations and marketing communications.
- Organized/presided over crucial company meetings with key decision makers.
- Secured contracts previously unattainable by other managers, adding nearly $1.5 million in gross sales the first year.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Analyzed market trends to identify new business opportunities and inform decision-making.
Caribbean World Amber Museum by Valerio
Managing Director
01.2010 - 01.2013
Job overview
- Developed Manager and Employee training manuals.
- Handled daily operations as well as scheduling, daily sales reports, tracked sales trends and preliminary analysis, provided CAM business certifications.
- Led team of 24 staff and sales consultants to increase sales by 22% for fiscal year 2011 through intense monthly training sessions focused on sales driven customer service and presentation.
- Assisted in creation and implementation of Marketing Strategy with local businesses, hotels and cruise ship port lecturers, ensuring targets of 400 hundred visitors per day were met.
Valerio 888
Project Manager
09.2006 - 09.2007
Job overview
- Participated in strategic planning to sustain and grow programs and services despite economic downturns and ensured performance goals were met despite losses for all other vendors.
- Scheduled trunk shows for 27 sales reps. Planned in advance step by step instructions with each onboard manager and cruise line personnel ensuring every show exceeded sales targets.
- Developed in person presentations, training videos and operations manuals for over three hundred individual stores to provide new associates with proper training.
- Processed merchandise orders for all vendors, trunk shows and trade shows.
Valerio 888
Independent Sales Representative
02.2005 - 09.2006
Job overview
- Increased morale on my own initiative through working with management and creating rewards for star associates to generate increase of sales and exceed sales targets.
- Trained associates of over fifty different nationalities to transfer product knowledge, marketing, display, upselling and sales techniques, increasing sales an average of $12,000 monthly.
- Gave question and answer seminars to audiences of over two hundred people to promote sales.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Education
Savannah College of Art And DesignSavannah, GA
BFA from Fashion Design/ Art History
University Overview
Skills
- Skilled in Microsoft Office tools for 15 years
- Customer engagement strategies
- Sales team leadership
- Strategic development
- Retail operations management
- Strong public speaking abilities
- Building strong professional connections
- Strategic marketing planning
- Effective negotiation
- Customer relationship management
- Prioritization and scheduling
- Team-oriented contributor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Showroom Co Manager
Wilder Brothers Furniture
06.2024 - Current
Field Research Interviewer
Mathematica Policy Research
02.2022 - 07.2025
Luxury Travel Consultant
Southern Travel Agency
09.2017 - 08.2021
International Sales Representative
Steven Royce LLC
03.2016 - 07.2017
Managing Director
Caribbean World Amber Museum by Valerio
01.2010 - 01.2013
Business Development Manager
Valerio 888
09.2007 - 01.2016
Project Manager
Valerio 888
09.2006 - 09.2007
Independent Sales Representative
Valerio 888
02.2005 - 09.2006
Savannah College of Art And Design
BFA from Fashion Design/ Art History
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