Mellisa Griffin
Administrative Assistant
Arlington,TX
Summary
To procure a full-time position with a company that has room for growth.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Customer Service
Dynamaxx International
Irving, TX
07.2019 - 08.2022
- Answering customer calls for US, CA, AU, UK, and DK
- Running all recurring orders every morning and importing orders into Ship Station
- Fixed inventory issue that was plaguing them for years by training warehouse on inventory management.
- Documented new orders and coordinated deliveries.
- Followed up on customer inquiries, back orders and special orders.
- Reported customer complaints and praise to manager.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
New Account Admin Assistant
Cintas
Duncanville, TX
05.2005 - 06.2019
- Oversaw all new accounts along with territory management and expense reports for sales team of six people
- Weekly reports that team and went over about previous sales and target numbers for following week
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and processed stock into inventory management system.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Delivered services to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled 50-100 calls per day to address customer inquiries and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered services to customer locations within specific timeframes
- Drove operational improvements which resulted in savings and improved profit margins
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
High School Diploma -
09.2001
Skills
- Communication and ability to work with others remotely or in person, Dictation, Problem solving, when customer is upset, can calm and even make them laugh, and People skills
- Good Telephone Etiquette
- Self-Motivated
- Data Entry
- Flexible and Adaptable
- Excellent Communication
- MS Office
- Planning and Coordination
- Attention to Detail
- Multitasking Abilities
- Dependable and Responsible
- Organization and Time Management
- Active Listening
- G-Suite
Timeline
Customer Service - Dynamaxx International
07.2019 - 08.2022
New Account Admin Assistant - Cintas
05.2005 - 06.2019
Keys Learning - High School Diploma,
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