Mellisa Kane
Pawtucket,RI
Overview
2026
2026
years of professional experience
Work History
Office Manager
Martin Drywall & Construction
06.2011 - Current
- Managed office operations, ensuring efficient workflow and resource allocation.
- Create invoices, call for new work leads.
Office Manager
CAS Home Improvement
2008 - 01.2009
- Implemented office procedures, enhancing operational efficiency and reducing delays.
- Developed filing systems, improving document retrieval speed and organization.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Inputted all past receipts and invoices into QuickBooks to help update the company.
Cashier
Christmas Tree Shops
11.2001 - 01.2002
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and store navigation for enhanced shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Managed cash drawer, ensuring all funds were accounted for at end of shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked during the holiday season as holiday help.
Telemarketer
Dial America
2001 - 2001
- Maintained accurate records of customer interactions in CRM software.
- Achieved daily call volume targets while ensuring high-quality customer engagement.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Restaurant Hostess
TGI Fridays
1999 - 01.2000
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Crew Member
Dunkin Donuts
1996 - 2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee brewing equipment and maintained cleanliness standards to enhance product quality.
- Assisted in inventory management by restocking supplies and monitoring stock levels for efficiency.
- Collaborated with team members to streamline order processing, reducing wait times for customers.
- Handled cash register transactions accurately while maintaining a balanced drawer at the end of shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Office Manager
Mobile 1 Wireless
2000 - 2004
- Coordinated daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed inventory, tracking supplies and placing orders to maintain stock levels.
- Streamlined office procedures, enhancing productivity and reducing operational delays.
- Developed training materials for new staff, fostering a collaborative team environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Customer Service Cashier
Walmart
1997 - 2000
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted with stocking shelves and organizing merchandise displays.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Education
High School Diploma - Business
William E. Tolman High School
Pawtucket, RISkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Multitasking Abilities
- Attention to detail
- Active listening
- Customer service management
- Phone and email etiquette
- Administrative support
- Payroll processing
- Clerical support
Timeline
Office Manager
Martin Drywall & Construction
06.2011 - Current
Cashier
Christmas Tree Shops
11.2001 - 01.2002
Office Manager
CAS Home Improvement
2008 - 01.2009
Telemarketer
Dial America
2001 - 2001
Restaurant Hostess
TGI Fridays
1999 - 01.2000
Crew Member
Dunkin Donuts
1996 - 2019
Office Manager
Mobile 1 Wireless
2000 - 2004
Customer Service Cashier
Walmart
1997 - 2000
High School Diploma - Business
William E. Tolman High School