Mellisa Kitchens
Saint Charles,MO
Summary
General Site Manager with proven success at Travel Centers Of America, enhancing safety compliance and reducing workplace incidents significantly. Expert in project and budget management, with strong team leadership and conflict resolution skills. Adept at mentoring staff and implementing cost control strategies to drive operational excellence and revenue growth.
Overview
15
15
years of professional experience
Work History
General Site Manager
Travel Centers Of America
Foristell, MO
05.2010 - 02.2025
- Responded promptly to customer inquiries regarding services offered or complaints about service received.
- Implemented rigorous safety protocols, reducing workplace incidents by a significant percentage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Employed cost management techniques to maintain budget and increase revenue.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Assigned tasks and delegated responsibilities among team members.
- Managed daily operations of the site, including staff and contractors.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed contingency plans to address unforeseen challenges, minimizing impact on project timeline.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Francis Howell North
St. Charles, MO04-1993
Skills
- Project management
- Budget management
- Cost control
- Safety compliance
- Team leadership
- Conflict resolution
- Customer service
- Time management
- Task delegation
- Quality assurance
- Scheduling coordination
- Labor management
- Customer inquiries
- MS office
- Budgeting and cost savings
- Staff evaluation
- Planning and design
- Coaching and mentoring
- Documentation management
- Inventory management
- Staff management
- Problem-solving
- Management
Timeline
General Site Manager
Travel Centers Of America
05.2010 - 02.2025
High School Diploma -
Francis Howell North
Similar Profiles
Jessica MusgraveJessica Musgrave
Sales Support Associate at Travel Centers of America CorporateSales Support Associate at Travel Centers of America Corporate
James DuBoseJames DuBose
General Manager at Travel Centers Of AmericaGeneral Manager at Travel Centers Of America
Jason CooleyJason Cooley
Regional Operations Specialist at Travel Centers of AmericaRegional Operations Specialist at Travel Centers of America
JAIMON WAGNERJAIMON WAGNER
SHOP GENERAL MANAGER at Travel Centers of AmericaSHOP GENERAL MANAGER at Travel Centers of America
Sameera AbdelsalamSameera Abdelsalam
Assistant Preschool Teacher at Chesterfield AcademyAssistant Preschool Teacher at Chesterfield Academy