Mellisa Lewandowski
Delano,CA
Summary
Versatile Support Specialist experienced in managing data, resolving technical issues, and providing personnel support in distributed environments. Delivered exceptional service through strong attention to detail, effective communication skills, and a solid history of addressing diverse challenges. Focused on enhancing operational efficiency in 24/7 uptime environments.
Overview
17
17
years of professional experience
Work History
Support Specialist/Accounts Receivable
Titan Oilfield Service
10.2022 - Current
- Received and printed field tickets daily to ensure timely processing and accuracy
- Bill all invoices to customers via email or OpenInvoice
- Receive and print out field tickets daily
- Performed various office tasks including telephone reception, typing, word, excel processing, QuickBooks and 10 keys
- Assist accounts payable and payroll as needed
- Key responsibilities summary:
Project Administrator
Phoenix House
04.2013 - 09.2022
- Responsible for dealing competently and courteously with external partners and customers (federal, state, agency, and local governmental officials) Board Members, volunteers, prospects, donors, clients, and other Phoenix House staff.
- Establish and coordinate meeting schedules and take weekly staff meeting minutes
- Fostered positive workplace relationships with staff and peers by providing appropriate support within a nurturing environment while upholding professionalism per Phoenix House policies.
- Participated in scheduled supervision meetings to discuss and review individualized development plans and pressing concerns, including workplace safety suggestions, while contributing to staff and team meetings as needed.
- Develop positive workplace relationships in accordance with Phoenix House Policy and procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism.
- Health and Safety Report
- Compiled health and safety report detailing compliance measures
- Dealt competently and courteously with external partners and customers, including federal, state, agency, and local governmental officials, board members, volunteers, prospects, donors, clients, and other Phoenix House staff.
- Co-Facilitate Groups with Therapist
- General office operations including reception, typing, word & excel processing, 10key, time sheets and inventory (order and maintain office supplies for all departments).
- Maintain petty cash; perform accounting functions related to billing processes
- Key responsibilities summary:
Office Manager
R & F Disposal, Inc.
07.2010 - 05.2012
- Input all recycling products bought from buyback center
- Managed accounts receivable and payable to ensure timely financial transactions
- Proofreads, edits, and updates a variety of documents
- Processed payroll for employees on a biweekly basis
- Supervise staff, ensure staff are trained, help with hiring, termination, and disciplinary recommendations
- Coordinated general office operations, including telephone reception and document processing
- Utilized Excel, QuickBooks, and 10-key for efficient data entry and financial record management
- Key responsibilities summary:
Vice President/Operations Manager/Officer
Citizens Business Bank
11.2009 - 07.2010
- Supervise tellers, new accounts, and operational staff
- Conduct meetings and critical communications with staff due to operational changes/modifications
- Supervised tellers, new accounts, and operational staff to ensure efficient branch operations
- Perform and delegate branch audit functions
- Assisted customers with their inquiries and complaints.
- Managed teller drawer transactions.
- Managed daily office tasks including telephone reception, typing, word processing, data entry and 10 keys
- Conducted meetings and communicated critical changes to staff, facilitating smooth operational transitions
- Supported management in executing special projects.
Education
AS - Administrative Services
Taft College
Taft01-2022
Associate of Science - General Business
Taft College
Taft, CA01-2022
Computerized Accounting Certificate - Computerized Accounting
Santa Barbara Business College
Bakersfield01-1990
Skills
- Cross-level communication
- Learn new tasks/procedures quickly
- Detail-oriented
- MS Office proficiency
- Office administration
- Written and verbal communication
- Employee training and supervision
- Exceptional customer service ability
- Client support
- Customer relationship management
- Recordkeeping
- Technical support
- Data analysis
- Problem resolution
- Team collaboration
- Professional demeanor
- Interpersonal communication
- Active listening
- Account management
Timeline
Support Specialist/Accounts Receivable
Titan Oilfield Service
10.2022 - Current
Project Administrator
Phoenix House
04.2013 - 09.2022
Office Manager
R & F Disposal, Inc.
07.2010 - 05.2012
Vice President/Operations Manager/Officer
Citizens Business Bank
11.2009 - 07.2010
Computerized Accounting Certificate - Computerized Accounting
Santa Barbara Business College
AS - Administrative Services
Taft College
Associate of Science - General Business
Taft College