Summary
Analytical, problem solving and performance-driven Human Resources Business Partner with demonstrated expertise in personnel management spanning from the Healthcare, FMCG and Banking sectors. Possessing an indisputable track record of utilizing exceptional inter-personal and management skills to recruit, train, manage personnel as well as improve organizational efficiencies.
Overview
11
11
years of professional experience
Work History
Human Resources Business Partner
GetBucks Microfinance Bank
02.2024 - Current
- Increased staff performance and productivity by 5% through the introduction of a compulsory online Continuous Learning Program for managers and non-managers.
- Retained 10% in training expenses through the development and spearheading of an in-house Leadership Development training program for Managers.
- Established succession planning processes to ensure leadership continuity within the organization.
- Facilitated a successful policy, procedure review and implementation exercise.
- Provided full spectrum recruitment and selection for all vacant positions.
- Resolved change management issues, employee terminations and disciplinary procedures.
- Implemented a leave management strategy, optimizing HR budget utilization.
Human Resources Officer
GetBucks Microfinance Bank
02.2023 - 01.2024
- Prepared and presented monthly Human Resources monthly reports.
- Provided best practice advise to all departments. Thus ensuring adherence to regulatory, company, Human Resources policies and procedures.
- Performed training needs analysis, organized training and development workshops for new and existing staff.
- Implemented disciplinary action and followed through disciplinary processes.
- Managed and administered wages and benefits through the processing of monthly payroll, benefits, commissions, bonuses and leave transactions in the Belina Payroll System.
- Conducted onboarding and exit interviews.
Relationship Officer
Steward Bank Private Limited
02.2018 - 11.2021
- Increased sales and revenue by 11% and 9% respectively through the recruitment of international based sales agents.
- Spear headed the introduction of bundled services on diaspora mortgage loans which further increased sales by 5%.
- Pre-assessed, compiled and submitted clients mortgage loan applications for credit analysis and verification.
- Reviewed loan agreements, credit files and ensured alignment with internal policies and procedures.
- Developed and managed customer relationships.
- Pioneered customer retention initiatives.
- Supervised internship students and diaspora sales agents.
- Recruited and managed the diaspora mortgages sales agent's portfolio.
- Trained internal staff on departmental products and services.
- Compiled and circulated weekly and monthly reports.
- Participated in Monthly Business Unit meetings.
Graduate Trainee - HR and Administration
Schweppes Holdings Africa Limited
04.2016 - 01.2018
- Administered payroll and benefits for non-managers.
- Handled new appointments and the renewal of employment contracts.
- Recruited and trained seasonal staff.
- Ensured employee personal files were up to date as well as the management of staff canteens.
- Spearheaded leave management initiatives for all departments.
- Initiated the disciplinary and grievance processes.
- Championed site business updates and works council meetings.
- Prepared and circulated operational meeting, works council, business update and disciplinary hearing minutes.
- Performed human capital planning for peak and off-peak seasons.
- Facilitated and supervised training programs.
Human Resources Intern
Premier Service Medical Investments Pvt Ltd
08.2013 - 08.2014
- Coordinated and facilitated 13 training programs.
- Administrated, monitored and evaluated training interventions.
- Produced training reports after each training program.
- Participated in the recruitment and selection of student interns and front office staff.
- Conducted quarterly salary surveys for strategic positions.
- Participated in training and development needs analysis sessions.
- Assisted in developing Performance Management and Supervisory Development training manuals.
- Collaborated closely with HR Officers in crafting targeted job postings that attracted top talent within various fields.
- Worked with HR team to coordinate company events.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
Education
Bachelor of Science Honors - Industrial Relations
Payroll Processing
Certified Payroll Administrator
Disciplinary Management
Advanced Level
Ordinary Level
HR Analytics - Harnessing HR Data For Success
HR - Talent Management And Workforce Development
Strategic HR Management And Development
Diploma in Human Resources Management
2024
Skills
- Decision-Making
- Problem Solving
- Employee Relations Management
- Compensation and Benefits Management
- Payroll Processing and Administration (Belina and Payline)
- Disciplinary Management
- Training and Development
- Recruitment and Selection
- HR Reporting and Data Analysis
- HR Policies and Procedures
References
Mr E. Chavora – GetBucks Microfinance Bank – +263 772 294 549
Ms R. Nyahasha - Steward Bank Limited - +263 771 008 649
Mr P. Chitagu - Schweppes Holdings Africa Limited - +263 778 077 307
Mr J. Mudangwe - Premier Service Medical Investments Private Limited - +263 773 047 652
Timeline
Human Resources Business Partner - GetBucks Microfinance Bank
02.2024 - Current
Human Resources Officer - GetBucks Microfinance Bank
02.2023 - 01.2024
Relationship Officer - Steward Bank Private Limited
02.2018 - 11.2021
Graduate Trainee - HR and Administration - Schweppes Holdings Africa Limited
04.2016 - 01.2018
Human Resources Intern - Premier Service Medical Investments Pvt Ltd
08.2013 - 08.2014
Great Zimbabwe University - Bachelor of Science Honors, Industrial Relations
Belina Time Solutions - , Payroll Processing
Eunoia Consultants - , Certified Payroll Administrator
Proficiency Consulting Group - , Disciplinary Management
Jameson High School - , Advanced Level
St David's Girls High Bonda - , Ordinary Level
Alison - , HR Analytics - Harnessing HR Data For Success
Alison - , HR - Talent Management And Workforce Development
Alison - , Strategic HR Management And Development
Institute of People Management of Zimbabwe - , Diploma in Human Resources Management
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