MELLISA MOORE
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have worked in management roles at Wawa for over 10+ years. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Workforce Management Support Professional
Wawa, Inc.
01.2022 - Current
- Identify and analyze complex data related to projects, portfolios and resources to optimize resource capacity using demand/supply forecasting techniques to minimize resource constraints for portfolio efficiency, taking into account requirements, demand, workforce and timeframe of project.
- Support the Workforce Management Process Design Specialist and Sr System Administrator.
- Ensure the daily and timely delivery of support to stores for all labor requests.
- Participate in the testing of all Reflexis modules which include Reflexis Scheduler, Task Manager, Time & Attendance, and the Employee Self-Service mobile application in preparation for minor and major scheduled system updates.
- Conduct store visits to observe and capture feedback, participate in process/product simulations, and actively review Simplify initiatives to assess and understand labor implications for new initiatives and process changes.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Submitted reports on payroll activities.
- Managed employee records on database to maintain accuracy and updated information.
- Processed timecards and payroll data for team of employees.
Assistant General Manager
Wawa, Inc.
05.2004 - 01.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Motivated, trained, and disciplined employees to maximize performance.
- Actively manage a team of 30+ employees, delegate roles and tasks to leadership and associates regarding ways to maximize the growth of labor to customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Building business acumen, operating store profitability, developing a customer-centric mentality, and maintaining operational excellence.
- Handled cash accurately and prepared deposits.
- Submitted reports on payroll activities.
Call Center Analyst
Wawa, Inc.
01.2016 - 01.2017
- Developed a strong network of peers, through building trust, sharing best practices, and supporting team efforts.
- Discover and execute technical skills in order to provide exquisite support for the stores and company's service.
- Communicate trouble tickets to technical support via email.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Customer Service Associate/Shift Manager
Wawa, Inc.
05.2000 - 01.2004
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
B.S. in Business Administration -
West Coast University
MBA-Health Administration and Leadership -
West Coast University
Dallas, TX08.2024
Skills
- Proficient in Excel
- Management
- Data analysis
- Social Perceptiveness
- Customer Relations
- Supervision and leadership
- Data Entry
- Research
Quote
You live out the confusions until they become clear.
AnaÏs Nin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Workforce Management Support Professional
Wawa, Inc.
01.2022 - Current
Call Center Analyst
Wawa, Inc.
01.2016 - 01.2017
Assistant General Manager
Wawa, Inc.
05.2004 - 01.2022
Customer Service Associate/Shift Manager
Wawa, Inc.
05.2000 - 01.2004
B.S. in Business Administration -
West Coast University
MBA-Health Administration and Leadership -
West Coast University
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsCareer advancementSimilar Profiles
Michael SosaMichael Sosa
Customer Service Associate at Wawa, Inc.Customer Service Associate at Wawa, Inc.
RANDY D. LOCKERANDY D. LOCKE
Assistant General Manager at Wawa, Inc.Assistant General Manager at Wawa, Inc.
Sam RichardsonSam Richardson
Food Service Data Support at Wawa, Inc.Food Service Data Support at Wawa, Inc.
James GarthJames Garth
Internal Technician at Wawa, Inc.Internal Technician at Wawa, Inc.
Quincy MooreQuincy Moore
Sales Associate, Personal Shopper at NordstromSales Associate, Personal Shopper at Nordstrom