Mellisa Pearson
Athens,OH
Summary
Accomplished Customer Service Specialist, adept in customer relations and problem-solving abilities. Demonstrated expertise in medical terminology and administrative support, fostering team collaboration and improving process efficiency. Achieved consistent customer satisfaction, underlining a commitment to excellence and effective communication.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist II
QuidelOrtho
09.2017 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Office Administrator
Living Water Worship Center
09.2016 - 07.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
Radiologic Technologist
TriState Occupational Medicine
01.2008 - 08.2016
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Operated radiologic equipment to produce diagnostic images and films.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
- Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
- Ensured proper functioning of radiology equipment through routine inspection, calibration, troubleshooting and repair when necessary.
- Aided in reducing repeat examinations due to image artifacts or poor positioning through thorough pre-imaging assessments.
- Ensured patient safety and compliance with radiation protection standards, significantly reducing exposure risks.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Performed radiographic imaging procedures according to established protocols.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Prepared and positioned patients for imaging procedures.
- Operated radiologic equipment to obtain images of body structures.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
Education
Certificate - Medical Radiologic Technology
MMH School of Radiologic Technology
Marietta, OH09.1997
No Degree - General Studies
Ohio University
Athens, OHHigh School Diploma -
Alexander High School
Albany, OH 06.1994
Skills
- Customer Service
- Call center experience
- Excellent written and oral communication
- Problem Resolution
- Order Management
- Data Entry
- Problem-solving abilities
- Active Listening
- Prioritization
- Critical Thinking
- Documentation
- Money handling abilities
- Medical terminology knowledge
Timeline
Customer Service Specialist II
QuidelOrtho
09.2017 - Current
Office Administrator
Living Water Worship Center
09.2016 - 07.2017
Radiologic Technologist
TriState Occupational Medicine
01.2008 - 08.2016
Certificate - Medical Radiologic Technology
MMH School of Radiologic Technology
No Degree - General Studies
Ohio University
High School Diploma -
Alexander High School