MELLISA R BARRANT
Ocala,FL
Summary
Dynamic professional with extensive experience at American Cruise Lines, excelling in vessel navigation and operational management. Proven ability to enhance passenger experiences through effective problem-solving and team leadership. Committed to maintaining watercraft safety and ensuring compliance with regulations, contributing to seamless and secure journeys for all guests.
Overview
8
8
years of professional experience
Work History
Sr. Deckhand
American Cruise Lines
Guilford, USA
03.2023 - Current
- Assisting the captain and mate in steering the vessel.
- Issued and collected passenger documents, marking paperwork as necessary to prevent reuse.
- Washing, drying, and folding all ship laundry.
- Managed daily operations of the cruise desk, including assigning tasks to staff members.
- Ensured compliance with safety regulations on board the ship.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Provided assistance with luggage handling both pre-cruise and post-cruise.
Customer Care Associate I/ Tier I
Conduent
Montego Bay, Jamaica
12.2018 - 02.2023
- Provided customer service through live chat, email and phone support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Assistant
National Youth Services
Kingston, Jamaica
08.2017 - 12.2018
- Filing documents online.
- Making phone calls to customers.
- Record Keeping.
- Developed organizational filing systems for confidential customer records and reports.
Education
High School Diploma -
Workforce-St. Elizabeth
Kingston, Jamaica06-2020
Some College (No Degree) - Pharmacy Technician
Rasmussen University
OnlineSkills
- Vessel navigation
- Passenger assistance
- Operational management
- Customer service
- Record keeping
- Team leadership
- Problem solving
- Attention to detail
- Conflict resolution
- Watercraft safety
- Emergency response
- Boat maneuvering
Languages
English
Timeline
Sr. Deckhand
American Cruise Lines
03.2023 - Current
Customer Care Associate I/ Tier I
Conduent
12.2018 - 02.2023
Office Assistant
National Youth Services
08.2017 - 12.2018
High School Diploma -
Workforce-St. Elizabeth
Some College (No Degree) - Pharmacy Technician
Rasmussen University
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