MELLISA R BARRANT
Ocala
Summary
Compassionate Healthcare Customer Service Representative known for high productivity and efficient task completion. Skilled in patient communication, data entry accuracy, and healthcare policy understanding. Demonstrates extreme attention to detail, with accuracy of medical records. Excel in active listening, empathy, and problem-solving to enhance patient satisfaction and support team objectives. Positive and upbeat team player with good communication and time management abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (Remote)
Automated Health Systems Inc.
Tallahassee
07.2025 - Current
- Provided detailed information on services and insurance coverage options available.
- Enrolled customers in Health and Dental Insurance.
- Handled billing inquiries
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Handled any troubleshooting issues customers may have with their member portal.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Professional Driver
Uber-Lyft & Door dash
Ocala
02.2023 - Current
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Followed a regular schedule of pickups for individual customers.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
Sr. Deckhand
American Cruise Lines
Guilford
03.2023 - 05.2025
- Assisting the captain and mate in steering the vessel.
- Issued and collected passenger documents, marking paperwork as necessary to prevent reuse.
- Washing, drying, and folding all ship laundry.
- Managed daily operations of the cruise desk, including assigning tasks to staff members.
- Ensured compliance with safety regulations on board the ship.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Provided assistance with luggage handling both pre-cruise and post-cruise.
Customer Service Representative Remote
Conduent
Montego Bay
12.2018 - 02.2023
- Provided customer service through live chat, email and phone support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Assistant
National Youth Services
Kingston
08.2017 - 12.2018
- Filing documents online.
- Making phone calls to customers.
- Record Keeping.
- Developed organizational filing systems for confidential customer records and reports.
Education
Some College (No Degree) - Revenue Cycle Management Billing And Coding
Santa Fe College
Online08-2025
High School Diploma -
Colorado High School
Denver, CO02-2024
Certificate of Technical Studies - Administrative Assistant Level III Diploma
NCTVET Technical School
Kingston, Jamaica11-2018
Skills
- Insurance verification
- Health and Dental knowledge
- HIPAA compliance
- HIX
- Salesforce
- Healthcare systems navigation
- Patient eligibility verification
- Policy adherence
- Eligibility determination
- Passenger assistance
- Customer service
- Record keeping
- Team leadership
- Problem solving
- Attention to detail
- Conflict resolution
- Watercraft safety
- Emergency response
- Boat maneuvering
- Vessel navigation
- Communication skills
Languages
English
Timeline
Customer Service Representative (Remote)
Automated Health Systems Inc.
07.2025 - Current
Sr. Deckhand
American Cruise Lines
03.2023 - 05.2025
Professional Driver
Uber-Lyft & Door dash
02.2023 - Current
Customer Service Representative Remote
Conduent
12.2018 - 02.2023
Office Assistant
National Youth Services
08.2017 - 12.2018
Some College (No Degree) - Revenue Cycle Management Billing And Coding
Santa Fe College
High School Diploma -
Colorado High School
Certificate of Technical Studies - Administrative Assistant Level III Diploma
NCTVET Technical School
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