Mellisa Rockman
Katy
Summary
Results-driven professional with expertise in safety training, interface control technology, and health information management. Strong problem-solving and communication skills utilized to enhance workplace safety and regulatory compliance, contributing to a safer operational environment.
Overview
1
1
Certification
Work History
Safety Supervisor
UPS Customer Center
Midland
2017 - 2018
- Monitored workplace safety compliance and regulations for operational areas.
- Conducted safety training sessions for employees on best practices.
- Maintained safety records and documentation according to company standards.
- Reviewed incident reports to identify trends and implement preventive measures.
- Maintained records of all safety-related incidents and created reports detailing corrective actions taken.
Customer Service Representative
Alorica
El paso
2016 - 2017
- Managed customer inquiries through phone, email, and chat platforms.
- Resolved customer complaints using problem-solving techniques and active listening.
- Educated customers about products and services to enhance their experience.
- Maintained knowledge of company policies and procedures for accurate assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Interface control technician
Unites States Air Force
Layton
2010 - 2016
- Conducted troubleshooting on electronic and mechanical systems to ensure functionality.
- Collaborated with engineering teams to implement system upgrades and modifications.
- Monitored system performance using diagnostic tools and software applications.
- Developed maintenance schedules and performed routine inspections on control systems.
- Dismantled, troubleshot, repaired and reassembled systems and components to maintain functionality.
Education
Associate of Applied Science - Health Information Technology
Midland College
Midland Texas12-2025
Skills
- Health information management
- Electronic health records
- Safety training
- Regulatory compliance
- Customer service
- Data analysis
- Problem solving
- RHIT Certified upon Graduation
Affiliations
- PTA events coordinator
- Extracurricular Management
Certification
- Medical Coding Specialist Certificate
- Health Data Coordinator Certificate
Timeline
Safety Supervisor
UPS Customer Center
2017 - 2018
Customer Service Representative
Alorica
2016 - 2017
Interface control technician
Unites States Air Force
2010 - 2016
Associate of Applied Science - Health Information Technology
Midland College