Mellissa Bockstoce
Cleveland ,GA
Summary
Dynamic customer service professional with a proven track record at Red Barn Veterinary Hospital, excelling in problem resolution and client relations. Skilled in data entry and staff training, I enhanced appointment scheduling efficiency and improved service delivery, ensuring high client satisfaction and fostering a collaborative team environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Red Barn Veterinary Hospital
11.2016 - Current
- Assisted clients with scheduling appointments and managing records in practice management software.
- Addressed client inquiries, providing accurate information on services and procedures.
- Facilitated effective communication between veterinary staff and pet owners regarding treatment plans.
- Maintained cleanliness and organization of front desk area to enhance workflow efficiency.
- Processed payments and handled billing inquiries to ensure a smooth transaction experience for clients.
- Collaborated with team members to streamline appointment scheduling processes, improving overall service delivery.
- Educated pet owners on preventative care and product usage to promote animal health awareness.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Pharmacist
Health First Cape Canaveral Hospital
2007 - 2016
- Supervised pharmacy operations to ensure compliance with regulatory standards and best practices.
- Mentored junior pharmacists and pharmacy technicians, fostering professional development and knowledge sharing.
- Implemented medication management protocols to enhance patient safety and therapeutic outcomes.
- Led quality assurance initiatives to enhance service delivery and operational efficiency within the pharmacy department.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
- Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Education
Associate of Science - Pharmacy Technician
Florida Metropolitan University
Melbourne, FL04.2007
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Documentation
- Prioritization
- Staff training
- Building rapport
- Quality control
- Multi-line phone talent
- Assertiveness
- Service upselling
- Call triaging
Certification
Certified customer service representative.
Timeline
Customer Service Representative
Red Barn Veterinary Hospital
11.2016 - Current
Pharmacist
Health First Cape Canaveral Hospital
2007 - 2016
Associate of Science - Pharmacy Technician
Florida Metropolitan University