MELLISSA BROWN
SAINT CLOUD,FL
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Emotional Support and working in 24/7 uptime environment.
Overview
25
25
years of professional experience
Work History
Emotional Support Specialist
Children's Home Network
06.2019 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Hand hold through the child welfare system
- Explain and find community resources for the needs of both the child and the caregiver
- Supply information about the school system, partner agencies, and various sponsors that can support the caregiver
- Support the caregiver through the emotional roller coaster of taking children that are not biologically theirs and all of the life changing experiences
Area Manager
Jacent Strategic Merchandising
04.2012 - 09.2019
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Exceeded sales forecast figures by 100% regularly through superior customer care.
Human Resources Generalist
Wright's Excavating
04.2006 - 02.2012
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
Customer Service Representative
Public Bank
09.1998 - 04.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with IRS to report tax payments
- Regulated Federal guidelines for safety deposit boxes
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Healthcare Administration And Management
University of Phoenix
Orlando, FL09.2015
Skills
- Diversified
- Empathetic
- Resourceful
- Detail Oriented
- Self Motivator
Timeline
Emotional Support Specialist
Children's Home Network
06.2019 - 06.2023
Area Manager
Jacent Strategic Merchandising
04.2012 - 09.2019
Human Resources Generalist
Wright's Excavating
04.2006 - 02.2012
Customer Service Representative
Public Bank
09.1998 - 04.2006
Bachelor of Science - Healthcare Administration And Management
University of Phoenix