Mellissa Fawsin
Lander,WY
Summary
Dynamic professional with a proven track record in customer service and basic accounting, honed at Wakefield And Associates. Excelled in fostering positive relationships and resolving disputes, demonstrating exceptional communication and patience. Skilled in inventory management and payment processing, consistently enhancing operational efficiency. Committed to delivering outstanding service and achieving results through teamwork and reliability.
Overview
20
20
years of professional experience
Work History
Bartender/Junior Bookkeeper
Silver Spur Lanes
03.2014 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Counted daily drawers and made change
- prepared the daily deposits
Debt Collector
Wakefield And Associates
03.2022 - 02.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Direct Support Professional
Wyoming Life Resource Center
11.2019 - 01.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Pharmacy Technician
Palace Pharmacy
06.2004 - 05.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
GED -
CWC
04.1998
Skills
- Food Service
- Basic accounting
- Food Preparation
- Food Running
- Payment Processing
- Inventory
- Cash Register Operation
- Staff Management
- Order Management
- Hospitality service expertise
- Customer Service
- Professional Appearance
- Highly reliable
- New Hire Training
- Clear and effective communication
- Outgoing Personality
- Handling Difficult Customers
- Patience and Tolerance
- Memory retention
- Cleanliness and hygiene
- Team player attitude
Timeline
Debt Collector
Wakefield And Associates
03.2022 - 02.2023
Direct Support Professional
Wyoming Life Resource Center
11.2019 - 01.2021
Bartender/Junior Bookkeeper
Silver Spur Lanes
03.2014 - Current
Pharmacy Technician
Palace Pharmacy
06.2004 - 05.2012
GED -
CWC
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