Mellissa Goss
Wichita,Kansas
Summary
Meticulous Executive Housekeeper using twenty-three years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Overview
16
16
years of professional experience
Work History
Executive Housekeeping Manager
Holiday Inn Express Hotel
09.2023 - Current
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Streamlined weekly cleaning schedule for eleven employees.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Executed proper documentation of inventory and conducted inventory control
Housekeeping Supervisor
Winds Hotel
01.2021 - 09.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Established and enforced safety protocols and guidelines for staff.
- Maintained required records of work hours, budgets and payrolls.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Properly executed documentation for inventory
Housekeeping Supervisor
Shinola Hotel
03.2019 - 03.2020
- Supervise employees in daily process of cleaning vacant and stay over guest rooms
- Ensure all common areas are clean and represent standards of the hotel
- Train new employees on duties and responsibilities of the department
- Inspect all vacant ready and cleaned rooms daily to ensure corporate standards are met or exceeded at all times, offering the best possible presentation to guests
- Evaluate team member performance and adjust training based on the needs of the hotel
- Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and keeping guests as top priority; securing return stays when guests are in the area.
- Inventory control
Housekeeping Attendant
Capital Region Medical Center
01.2018 - 06.2018
- Replace dirty lining with clean items
- Follow company's HIPPA policy
- Follow all company safety and security procedures
- Report any maintenance issues or safety hazards
- Clean each room thoroughly
- Sanitize all that comes in contact with patients.
Guest Room Attendant
MGM Grand Detroit Hotel Casino
08.2008 - 01.2017
- Distribute lining, towels, and room supplies
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies
- Replace dirty lining with clean items
- Store all dirty laundry in line with company policy
- Respond to guests queries and requests
- Deliver and requested housekeeping items to guest rooms
- Follow all company safety of guest rooms
- Follow all company safety and security procedures
- Report any maintenance issues or safety hazards
- Train new hire for the past six years.
Education
GED - undefined
Henry Ford High
Detroit, MISkills
- Customer service
- Housekeeping
- Supervising
- Experience
- Problem Resolution
- Team Building
- Scheduling proficiency
- Health and safety compliance
- Inventory Control
- Staff Scheduling
- Staff Training and Development
Timeline
Executive Housekeeping Manager
Holiday Inn Express Hotel
09.2023 - Current
Housekeeping Supervisor
Winds Hotel
01.2021 - 09.2023
Housekeeping Supervisor
Shinola Hotel
03.2019 - 03.2020
Housekeeping Attendant
Capital Region Medical Center
01.2018 - 06.2018
Guest Room Attendant
MGM Grand Detroit Hotel Casino
08.2008 - 01.2017
GED - undefined
Henry Ford High
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