Mellissa Gusse
Sparta,TN
Summary
Hardworking and passionate with strong organizational skills.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy and passion.
Ready to help team achieve company goals.
Communicates effectively at all organizational levels, with associates and customer's.
Organized, dependable and successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Claims Supervisor
Walmart
06.2019 - Current
- Identifying, packaging and labeling damaged merchandise
- Ensuring recalled merchandise is processed, packaged and shipped per Walmart's policies/procedures and time frame
- Handling return center claims
- Tracking claims and auditing claims boxes
- Completing required inspections, documentations and reports
- Communicating with suppliers and vendors
- Receiving third party vendor merchandise
- Reconciling invoicing
- Building and auditing pallets for claims truck every week
- Maintaining the clearance aisle
Nabisco
Sales Service Representative
09.2019 - 10.2022
- Worked well in team settings, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Store Manager
Dollar General Store
08.2005 - 10.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Manager
Winn Dixie Grocery Store
04.1993 - 07.2005
- Managed and maintained the bakery.
- Managed and maintained the deli.
- Managed and maintained general merchandise.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
High School Diploma -
Eustis High School
Eustis, FL05.1994
Skills
Expertise in Communication, leadership, motivating and inspiring
- Management Expertise
- Customer Service expertise
- Customer Expectations Management
- Decision-Making leadership
- Team Building Leadership
- Prioritizing and Planning
- Customer relationship development
- Relationship Building
- Proactive and Focused
- Goal Setting
Timeline
Nabisco
Sales Service Representative
09.2019 - 10.2022
Claims Supervisor
Walmart
06.2019 - Current
Store Manager
Dollar General Store
08.2005 - 10.2009
Manager
Winn Dixie Grocery Store
04.1993 - 07.2005
High School Diploma -
Eustis High School