Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mellissa Hawkins

Southfield,MI

Summary

Dynamic professional with a proven track record in enhancing employee relations and streamlining HR processes at Affiliated Home Health Care. Excelled in communication management and multitasking, significantly improving office efficiency. Skilled in payroll processing and conflict management, demonstrating a strong ability to support team dynamics and foster an engaging work environment.

Overview

3
3
years of professional experience

Work History

Patient Intake Coordinator

Affiliated Home Health Care
05.2024 - 07.2024
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Monitored front areas so that questions could be promptly addressed.

Human Resources Assistant

Affiliated Home Health Care
10.2023 - 06.2024
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Helped employees register for benefits programs using online portals.
  • Participated in recruitment and selection process for new hires.
  • Conducted exit interviews with terminated employees.
  • Converted employee status from temporary to permanent.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Compiled employee records from individual departments to maintain central files.
  • Updated and maintained employee attendance records.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Payroll for 40+ contractors/ Full time employees.

Contractor

DDS Crew LLC.
03.2021 - 10.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Removed trash, debris and other waste materials from premises.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Sales Associate

Dollar Tree
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Kohls Department Store
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Northwest High School
Jackson, MI

Skills

  • Communication Management
  • Employee Relations
  • Record preparation
  • Team Player
  • Conflict Management
  • Employee Onboarding
  • Background Checks
  • Human Resources Support
  • New Hire Orientation
  • Scheduling
  • Payroll Processing
  • Maintaining files
  • Follow-up skills
  • Patient Scheduling
  • Multitasking

Timeline

Patient Intake Coordinator

Affiliated Home Health Care
05.2024 - 07.2024

Human Resources Assistant

Affiliated Home Health Care
10.2023 - 06.2024

Contractor

DDS Crew LLC.
03.2021 - 10.2023

Sales Associate

Dollar Tree

Sales Associate

Kohls Department Store

High School Diploma -

Northwest High School

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Mellissa Hawkins