Mellissa Hawkins
Manager
Napa ,CA
Summary
Dedicated professional with strong customer service and complaint resolution skills, committed to enhancing customer satisfaction and streamlining operations.
Proactive Assistant Manager with experience in team leadership and inventory management. Known for effective time management and professionalism, contributing to improved customer experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Trusted Advisor
Ashley Furniture Homestore
Fairfield, CA
02.2025 - 02.2026
- Assisted customers in selecting furniture that meets their needs and preferences.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Managed customer inquiries and resolved issues efficiently within store policies.
- Collaborated with team members to maintain a well-organized sales floor environment.
- Participated in training sessions to improve sales techniques and product information.
Assistant Manager
Allied Fuels
Napa, CA
03.2023 - 02.2025
- Led team in daily operational tasks, ensuring adherence to safety protocols and efficiency standards.
- Developed and implemented training programs for new staff, enhancing onboarding process and knowledge retention.
- Streamlined inventory management processes, improving accuracy and reducing stock discrepancies.
- Assisted in budget preparation and cost analysis, contributing to strategic financial planning initiatives.
- Analyzed customer feedback to identify service improvement opportunities, enhancing overall customer satisfaction levels.
- Monitored compliance with company policies and regulations, fostering a culture of accountability among team members.
Education
Associate of Science - Human Services
Napa Valley College
Napa, CA05-2015
Skills
- Negotiation
- Motivation techniques
- Teamwork
- Customer service
- Professionalism
- Customer complaint resolution
- Time management abilities
- Customer referrals
- Client relations
- Attention to detail
Languages
Spanish
Limited Working
Greek
Professional Working
Timeline
Trusted Advisor
Ashley Furniture Homestore
02.2025 - 02.2026
Assistant Manager
Allied Fuels
03.2023 - 02.2025
Associate of Science - Human Services
Napa Valley College