Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Multiple awards for sales and customer satisfaction
Generic

Mellissa Masessa

Lynden,WA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated Front Desk Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Welcoming clerical professional with 25+ years of experience in Customer Service office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls faxing and helping others.Accurate when entering information in numerous software and keeping organized filing systems. Motivated offering valuable contributions in all facets of administrative activities derived from diverse, 10+-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Friendly Animal caregiver with numerous years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Professional and industrious bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Animal Care Team position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Originally from New Jersey, I volunteered at many shelters and worked with Drs. who needed assistance.

I have had many pets including horses, goats, skunks, raccoons, rabbits, dogs and of course cats. Plus, many more my son brought home.

Knowledgeable [Desired Position] with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

12
12
years of professional experience

Work History

Team Member

Tractor Supply Company
Lynden, WA
07.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained inventory accuracy through diligent stock management and organization.
  • Engaged with team members to ensure seamless store operations and deliver exceptional customer service experiences.
  • Trained new hires on store policies, procedures, and safety protocols to improve team performance.

Receptionist

Harbor Veterinary Hospital
Friday Harbor, WA
02.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Front Desk Manager

Friday Harbor Suites
680 Spring St.
06.2017 - 04.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Cashier Team Lead

Mosiquto Fleet
Friday Harbor, WA
06.2016 - 06.2017
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.

Animal Care Attendant

Animal Inn
Friday Harbor, WA
06.2016 - 04.2017
  • Restrained animals safely during exams and procedures.
  • Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
  • Educated caregivers and pet owners on animal care, nutrition, and disease management.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.

Cashier

Brown Home Center
Friday Harbor,Wa
05.2015 - 04.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.

Manager of Operations

Friday Harbor House Of Jerky
Friday Harbor, WA
10.2014 - 05.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Education

Diploma - Cosmetology Education

Morris County School of Technology
Denville, NJ
07.1991

Diploma - Business

Morris Knolls High School
Rockaway, NJ
06.1988

Skills

  • Job Readiness
  • Document Retrieval
  • Event Coordination
  • Compliance Reporting
  • Customer Service Process Improvement
  • Security Awareness
  • Medical Terminology
  • Verbal and Written Communication
  • Office Supplies and Inventory
  • Telephone Skills
  • Employee Training
  • Clerical Skills
  • Time Management
  • Directing Calls
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Computer skills
  • Creativity and innovation
  • Organizing work stations
  • Goal setting and achievement
  • Customer service
  • Positive attitude
  • Clear communication

Accomplishments

I have received multiple Country Mile awards for sales and customer satisfaction

Timeline

Team Member

Tractor Supply Company
07.2025 - Current

Receptionist

Harbor Veterinary Hospital
02.2022 - 08.2022

Front Desk Manager

Friday Harbor Suites
06.2017 - 04.2022

Cashier Team Lead

Mosiquto Fleet
06.2016 - 06.2017

Animal Care Attendant

Animal Inn
06.2016 - 04.2017

Cashier

Brown Home Center
05.2015 - 04.2016

Manager of Operations

Friday Harbor House Of Jerky
10.2014 - 05.2015

Diploma - Business

Morris Knolls High School

Diploma - Cosmetology Education

Morris County School of Technology

Multiple awards for sales and customer satisfaction

I have been in the customer service industry all my life. I've been in car sales and multiple sales and customer service positions.

Mellissa Masessa