Mellissa Medina

Work History

Miami Dade Public Schools

06.2006 - 12.2008

Created a more efficient helpdesk ticketing system for quicker issue resolution times.
Contributed to the successful completion of IT projects by collaborating with cross-functional teams.
Assisted with updating technical support best practices for use by team.
Used ticketing systems to manage and process support actions and requests.
Facilitated smooth software transitions through thorough testing and end-user training sessions.

South Florida Lenders

02.2008 - 03.2009

Enhanced customer satisfaction by efficiently processing loan modification applications and promptly addressing inquiries.
Collaborated with underwriters and loan officers to ensure accurate evaluation of borrower''s financial situation, resulting in successful loan modifications.
Reduced delinquency rates by proactively reaching out to borrowers at risk of default and offering customized loan modification options.
Developed strong relationships with clients, fostering trust and rapport that facilitated successful negotiations between parties involved in loan modifications.

Renegade Investments, Inc

05.2009 - Current

Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
Reduced manual data entry errors by leveraging automation tools for efficient record-keeping and reporting.
Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Developed custom financial reports to support departmental needs and enhance data-driven decision-making capabilities.
Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
Managed accounts payable and receivables and payroll.
Completed weekly payroll for company personnel.
Used accounting software to prepare weekly and monthly financial reports.
Analyzed financial discrepancies and provided solutions for accurate financial records.
Completed payroll functions to facilitate accurate and prompt staff payments.