Mellissa Paradis
Dayton ,TN
Summary
With a proven track record at Dayton Ford, I excel in maximizing productivity and profitability through effective resource management and employee retention. Skilled in project management and training, foster team agility and performance, enhancing customer loyalty by resolving concerns with analytical precision. My leadership has consistently driven operational excellence and positive workplace dynamics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Dayton Ford
01.2024 - Current
- Successfully managed and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Continued all Service Advisor obligations.
Service Advisor
Dayton Ford
10.2021 - 01.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased productivity with performing outbound calls to customers who were getting near needed service and scheduled accordingly
- Utilized multiple programs such as Redcap for promoting our pick up and delivery service; FMCdealer and GCCT for customer coverages, Customer Loyalty Value, and monitor service leads; AutoSoft to monitor online scheduling and Repair Order history; and CDK for customer online appointment scheduling.
- Constructed multiple spreadsheets for easier communications between different departments, projects, and sister companies.
- Promoted to Service Manager after finishing all certifications.
Car Salesperson
Dayton Ford
01.2021 - 10.2021
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Utilized CRM for sales leads, communications, and manage sales pipeline.
- Utilized Cox Automotive for competitive pricing vehicles.
- Worked with finance department to upsell extended coverages on used and new vehicles.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted dealer trades in order to uphold customer satisfaction and loyalty.
- Was promoted to Service Advisor after completing all certifications in order to help keep the company well rounded.
Receptionist
Dayton Ford
07.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Was promoted to Car Salesperson.
Server Trainer, Server, and Catering Specialist
Olive Garden
04.2019 - 10.2020
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Assistant Manager
Zaxbys
01.2017 - 04.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped and encouraged 2 other branches for training new employees and new managers.
Server/Bartender
O'Charley's
06.2016 - 01.2017
Babysitter
Self
01.2015 - 06.2016
Math/Computer Tutor
Roane State Community College
08.2014 - 01.2015
Team Trainer
Taco Bell
06.2014 - 01.2015
Team Trainer
Little Caesars
02.2014 - 01.2015
Team Member
McDonald's
07.2012 - 02.2014
Education
Chemical Engineering
Roane State Community College
Harriman, TNHigh School Diploma -
Rhea County High School
Evensville, TN05.2014
Skills
- Quality Standards
- Service department operations
- Employee Retention
- Detail Oriented
- Project Management
- Training
- Personable
Certification
- Certified Service Manager, Dayton Ford - 2024
- Certified Service Advisor, Dayton Ford - 2021
- Certified Car Salesperson, Dayton Ford - 2021
- Assistant Manager, Zaxby's - 2017
- ABC License - 2016
Timeline
Automotive Service Manager
Dayton Ford
01.2024 - Current
Service Advisor
Dayton Ford
10.2021 - 01.2024
Car Salesperson
Dayton Ford
01.2021 - 10.2021
Receptionist
Dayton Ford
07.2020 - 01.2021
Server Trainer, Server, and Catering Specialist
Olive Garden
04.2019 - 10.2020
Assistant Manager
Zaxbys
01.2017 - 04.2019
Server/Bartender
O'Charley's
06.2016 - 01.2017
Babysitter
Self
01.2015 - 06.2016
Math/Computer Tutor
Roane State Community College
08.2014 - 01.2015
Team Trainer
Taco Bell
06.2014 - 01.2015
Team Trainer
Little Caesars
02.2014 - 01.2015
Team Member
McDonald's
07.2012 - 02.2014
Chemical Engineering
Roane State Community College
High School Diploma -
Rhea County High School
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