Mellissa Terrel
West Palm Beach,FL
Summary
Dedicated Human Resources professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist
Medical Specialists Of The Palm Beaches
2023.07 - Current
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Developed and enforced company policy and procedures relating to human resources activity.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
- Developed and implemented onboarding and orientation programs for new employees.
- Updated key human resource metrics on cost to hire, time to fill, offer acceptance and vacancy rates using reporting tools on HRIS database.
- Collaborated with managers to identify and address employee relations issues.
Human Resources Generalist
Inspired Living
2023.04 - 2023.07
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
Human Resources Coordinator
Nextus Billing Solutions
2020.08 - 2023.04
- Handled the on-boarding process for newly hired employees, which included the distribution of all paperwork, preparing new hire letters, and conducting new hire orientation
- Addressed employee conflicts with appropriate urgency, following all corporate procedures
- Answered employee inquiries regarding health benefits and 401k options
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Updated HR database with new employee information, changes in benefits, and other details
- Oversaw exit interviews and off-boarding processes for resigned and terminated employees.
Human Resources Recruiter
MorseLife Health System
2019.05 - 2020.08
- Participated in hiring events to maximize recruiting efforts
- Provided administrative support to HR Director
- Served as a link between leadership, management, and employees by helping to resolve work and employee-related matters
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters
- Recruited talented, diverse and qualified candidates for employment.
Staffing and Procurement Manager
Nuvista Living
2018.10 - 2019.05
- Forecasted inventory requirements
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Monitored and managed procurement budget to control costs.
- Approved invoices for budgeting purposes
- Maintained relationships with vendors
- Processed payroll independently
- Created and maintained schedules for all nursing team members
- Managed overtime
Human Resources Assistant
Nuvista Living
2017.10 - 2018.10
- Followed recruitment and onboarding procedures for new employees
- Audited employee files in accordance to AHCA standards
- Arranged and administered new hire employment documentation
- Provided administrative support to HR director
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Shift Supervisor
Starbucks
2013.09 - 2018.10
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Applied Science - Business Supervision & Management
Palm Beach State College
Lake Worth, FL12.2023
Skills
- Child support notices
- MS Office (Word, Excel, PowerPoint, Outlook)
- Employment record verification
- FMLA
- Policy Implementation
- Recruitment management
- Termination documentation
- Pre-employment screenings
- Benefits oversight
- LOA transitions
- Manager Coaching and Training
- HRIS Applications
Timeline
Human Resources Generalist
Medical Specialists Of The Palm Beaches
2023.07 - Current
Human Resources Generalist
Inspired Living
2023.04 - 2023.07
Human Resources Coordinator
Nextus Billing Solutions
2020.08 - 2023.04
Human Resources Recruiter
MorseLife Health System
2019.05 - 2020.08
Staffing and Procurement Manager
Nuvista Living
2018.10 - 2019.05
Human Resources Assistant
Nuvista Living
2017.10 - 2018.10
Shift Supervisor
Starbucks
2013.09 - 2018.10
Bachelor of Applied Science - Business Supervision & Management
Palm Beach State College
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