Mellissa Marie Pasion
Las Vegas,Nevada
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Customer Service Representative position. I have a passion for serving and helping others with 4 years of retail customer service experience and 3 years in the medical field as a Certified Nurse Aide. I am an extremely dedicated and self-driven person with a positive attitude and growth mindset. I am eager to contribute to providing support, knowledge, and care for patients and will always apply skills toward customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Care Aide / Certified Nurse Aide
The Plaza Assisted Living
01.2019 - 07.2022
- Assisted 15-30 residents per day, with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Worked closely with residents who are affected by memory loss, Alzheimer’s, and Dementia
- Set Routines for residents in order to decrease stress and confusion
- Maintain cleanliness of each resident’s personal belongings
- Served meals throughout the day and assisted with feeding/cueing
- Worked directly with nursing staff to better understand resident’s needs
- Created trusting relationships with residents’ families.
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Sales Associate/ Customer Service
Old Navy, Gap INC
07.2016 - 06.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections
- Used technology resources to assist customers in locating and selecting items
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Answered incoming telephone calls to provide store, products and services information
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Some College (No Degree) -
Leeward Community College
Pearl City, HIHigh School Diploma -
Waipahu Highschool
Waipahu, HI05.2016
Skills
- Great communication and active listening
- Critical thinking
- Quick learner and multitasker
- Basic computer skills
- Patient Care
- Client Rapport
- Detail Oriented
- Ability to communicate with empathy and compassion
- Resident Engagement
- Infection Control
- Intercultural Competence
Certification
Certified Nurse Aide
Hawaii Department of Commerce & Consumer Affairs Nurse Aide Certification Programs
References
Andrea Pimentel
Colleague
Andrea.Pimentel.897@arizonacollege.edu
702 771-0107
Kelsey Yamada
Mentor
Kelseyyamada@gmail.com
808 342-1876
Tara Awiohi
Registered Nurse
Taraawiohi@email.com
808 352-2838
Timeline
Resident Care Aide / Certified Nurse Aide
The Plaza Assisted Living
01.2019 - 07.2022
Sales Associate/ Customer Service
Old Navy, Gap INC
07.2016 - 06.2021
Some College (No Degree) -
Leeward Community College
High School Diploma -
Waipahu Highschool
Certified Nurse Aide
Hawaii Department of Commerce & Consumer Affairs Nurse Aide Certification Programs
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