Summary
Overview
Work History
Education
Skills
Languages
Visa Status
Timeline
Generic

Mello Masters

York,Yorkshire

Summary

Enthusiastic and reliable professional takes pride in making others feel welcome, providing excellent customer service, and creating memorable experiences. Strong work ethic. Organized, independent, detailed oriented, and able to multi-task efficiently. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Kind, compassionate, and empathetic person who believes their role in this life is to help and bring joy to people in need.




Overview

6
6
years of professional experience

Work History

Server

Ambiente Tapas
02.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.


Server

Defalco's Italian Deli & Grocery
08.2018 - 06.2022
  • Delivered a high level of quality service to each patron, resulting in consistent, positive feedback from guests, maintaining loyal clientele
  • Retained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Provided guests with exceptionally detailed explanations of food and drink menu items
  • Communicated guest food orders with BOH staff efficiently and accurately to avoid order errors
  • Maintained cleanliness and organization of kitchen stations and storage areas
  • Provided reception cover, answering all phone, email and website enquiries
  • Managed closing duties, including restocking items and cleaning the front and back of house
  • Mentored staff to enable professional development and progression
  • Upheld health and safety standards to protect staff and customers
  • Performed additional tasks to keep the dining room running smoothly.

Busser

5th Avenue Cafe
03.2017 - 08.2018
  • Guided guests to appropriate seating for party size and provided food and drink menus
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Maintained cleanliness and organization of kitchen stations and storage areas
  • Removed waste and inadequate food items regularly to keep work spaces neat and clean
  • Prepared for busy periods by organizing ingredients and restocking supplies in line with expected demand
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Notified servers after seating parties in section for prompt service
  • Inspected restrooms for cleanliness and availability of supplies during shift
  • Kept all utensils, dishes and glasses clean and ready for customer use
  • Managed closing duties, including restocking items and cleaning the front of house
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Transported all dirty glassware and utensils from the dining room to the dishwashing area for proper cleaning
  • Backed up serving staff, food runners and bussers to keep the dining room presentable and ready for incoming guests
  • Upheld health and safety standards to protect staff and customers.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

General Studies

Phoenix College
Phoenix, AZ

Business Management

York St. John's University
York, UK
05.2025

Veritas Preparatory Academy
Phoenix
05.2019

Skills

  • Exceptional customer service skills
  • Highly responsible and reliable
  • Food safety expert
  • Food ingredients / dietary option knowledge
  • Order Accuracy and Delivery
  • Bill Computation
  • Cash handling
  • Payment processing
  • Sanitization procedures
  • High-volume dining
  • Content creation
  • Can use Microsoft Office and other computer applications efficiently
  • Professional Relationships

Languages

English
Native or Bilingual
French
Limited Working

Visa Status

Current UK Student Visa allows up to 20 hours employment while in session and full-time employment when not in session

Timeline

Server

Ambiente Tapas
02.2023 - Current

Server

Defalco's Italian Deli & Grocery
08.2018 - 06.2022

Busser

5th Avenue Cafe
03.2017 - 08.2018

General Studies

Phoenix College

Business Management

York St. John's University

Veritas Preparatory Academy

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Mello Masters