Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mellondy Sanders

Indianapolis,IN

Summary

Dedicated and results-driven Customer Service Representative with several years of experience in providing exceptional support to clients. Proven track record of resolving issues efficiently, maintaining high customer satisfaction levels, and consistently meeting performance targets. Adept at active listening, problem-solving, and utilizing strong interpersonal skills to build positive relationships with customers. Skilled in handling diverse customer inquiries, complaints, and technical issues in a fast-paced and dynamic environment. Committed to delivering top-notch service and contributing to the overall success of my team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Logistics Process Analyst

Amazon
04.2023 - Current
  • Oversaw and guided others in carrying out their tasks in appropriate manner within the daily operations of the Fulfillment Center, including receiving and stocking merchandise, loading truck, sorting packages, organizing parcels for shipment per company process and procedures
  • Promoted the utmost level of safety by examining safety gear, declaring and demonstrating safety protocols, and confirming that all associates were adhering to safety rules during shifts
  • Respect non-disclosure agreements relevant to internal and external projects, and stakeholders to ensure confidentiality of organization
  • Administrate continuously complex daily schedules for associates and leadership in a rapidly changing environment, adapt to ongoing changes due to shipments
  • Established processes and procedures to ensure quality control standards are met
  • While identifying inefficiencies in the process, finding ways to make the process more efficient, and implementing the new process
  • Troubleshoot any issues that arise during the process and provide solutions as needed
  • Work collaboratively with other team members and different departments to achieve company goals and customer satisfaction
  • Participate in training sessions to stay up-to-date on new policies and procedures

Delivery Station Ambassador

Amazon
01.2022 - 03.2023
  • Facilitate mentorship, teach and guide conversations in large groups; Conduct hands-on training and drive-along with Delivery Associates to instill safe practices
  • Establish the right driver training culture for the delivery station, set up the training experience, instruct training sessions, and be a resource to the delivery station for Delivery Service Partners and Delivery Associates
  • Educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate's daily routine
  • Empower the success of Delivery Associates by adapting to different learning methodologies and taking a hands-on training approach to demonstrate proper protocols
  • Collaborate with operations managers, delivery service partners, dispatchers, and area managers to coordinate, facilitate, and measure all Delivery Associate training-related activities
  • Orchestrated company values in working with every customer, resolving any issues, and setting appropriate expectations with customers
  • Approaching problems logically and with good judgment to ensure the right customer result while Making immediate and valuable decisions for the customer
  • Implementing customer-service experience by working on a merchandising and brand ambassador team; integrity with a track record of earning trust; and ability to effectively prioritize work time to ensure efficiency

Language & Development Specialist

Andrew J. Brown Academy
09.2020 - 12.2021
  • Provided instructional practices focusing on digital technologies, including virtual learning training, and creating digital communication efforts to support curriculum objectives
  • Engaged students using an inquiry-based, rigorous curriculum that inspires curiosity, reinforces the joy of learning, and enables all students to thrive
  • Design and implemented authentic and engaging learning experiences using the Indiana Standards of Learning, LCPS curriculum, competencies, and strategies to maximize student achievement using a variety of tools and instructional resources
  • Develop learning tools, performance support mechanisms, practice activities, scenario-based learning, online tutorials, and other materials to meet identified needs
  • Communicated with leadership, parents, students, and other teachers regularly to create and update Personal Learning Plans and schedules, score assessments, and provide feedback on student work, with instructional approaches.

Language & Development Teacher

Echo Education
09.2019 - 09.2020
  • Used in-depth training experience to identify improvements to existing training, new training techniques, approaches, or curricula that enrich the learning experience for more than 330 students annually
  • Identified ambiguous process gaps through a consultative approach, innovate training solutions, and put together clear action plans, empowering local leaders to sustain operational excellence
  • Conducted pre-and post-course needs/gap analysis; developed measures of success of training materials; evaluate collateral and delivery methods
  • Applied principles of adult learning to ensure training effectiveness and access resources to keep up to date on industry best practices
  • Skilled with learning workshops and professional development training (live & remote) with skills of assessing learner response.

Education

Bachelor of Science in Public Affairs -

Indiana University - Purdue University - Fort Wayne, IN
05.2019

Skills

  • Proficient in Microsoft Office Suite
  • Communication
  • Problem-solving
  • Time management
  • Adaptability
  • Collaborative work
  • Detail-oriented
  • Requirements Gathering
  • Process Analysis
  • Schedule Coordination

Certification

CPR Certified, American Red Cross, 2024

Timeline

Logistics Process Analyst

Amazon
04.2023 - Current

Delivery Station Ambassador

Amazon
01.2022 - 03.2023

Language & Development Specialist

Andrew J. Brown Academy
09.2020 - 12.2021

Language & Development Teacher

Echo Education
09.2019 - 09.2020

Bachelor of Science in Public Affairs -

Indiana University - Purdue University - Fort Wayne, IN

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Mellondy Sanders