Summary
Overview
Work History
Education
Skills
Disclaimer
Case Information
Timeline
Generic

Melloney Burnett

Arlington,TX

Summary

Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Overview

23
23
years of professional experience

Work History

Customer Service Supervisor

Prospect Air/DFW International Airport
Dallas , TX
05.2022 - Current
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.

Team Leader Manager

Winco Foods Grocery Store
Arlington , TX
06.2020 - 04.2022
  • Developed strategies to motivate employees in achieving goals.
  • Promoted a culture of collaboration within the team.
  • Analyzed data trends to identify

  • opportunities for improvement.
  • Resolved conflicts between team members quickly and effectively.
  • Facilitated communication between senior management and staff.

Supervisor

Walgreens
, TX
01.2002 - 05.2020
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed strategies to improve team performance and productivity.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Collaborated with other departments to coordinate workflow processes between teams.

Education

High School Diploma -

Midland High School
Midland, TX
05-1986

Some College (No Degree) - Business Administration And Management

Tarrant County College
Fort Worth, TX

Skills

  • Employee training
  • Performance evaluation
  • Customer service
  • Team leadership
  • Time management
  • Coaching techniques
  • Empathy and patience
  • Problem-solving
  • Adaptability and flexibility
  • Decision-making
  • Active listening
  • Staff assignments and supervision

Disclaimer

individual, True, I understand that this Declaration is to be filed with the Bankruptcy Court within seven (7) business days after the petition, lists, statements, and schedules have been filed electronically., I declare under penalty of perjury that: (1) I will give the debtor(s) a copy of all documents referenced by Part I herein which are filed with the United States Bankruptcy Court; and (2) I have informed the debtor(s), if an individual with primarily consumer debts, that he or she may proceed under chapter 7, 11, 12, or 13 of title 11, United States Code, and have explained the relief available under each such chapter., 11/30/23

Case Information

United States Bankruptcy Court, Northern District of Texas, _________________, _____, 11/30/23, consumer

Timeline

Customer Service Supervisor

Prospect Air/DFW International Airport
05.2022 - Current

Team Leader Manager

Winco Foods Grocery Store
06.2020 - 04.2022

Supervisor

Walgreens
01.2002 - 05.2020

High School Diploma -

Midland High School

Some College (No Degree) - Business Administration And Management

Tarrant County College

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