Melissa "Mel" Mosier
Midland,TX
Summary
Accomplished Human Resources Administrator over 8 years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Midland Odessa Urban Transit District
07.2020 - 04.2024
- SHRM-SCP certified Director of HR with a robust background in payroll management, HRIS implementation, employee relations, team building, benefits administration, recruiting, and onboarding.
- A dynamic and results-driven professional with a proven track record of enhancing workplace culture and optimizing HR processes to drive organizational success.
- Demonstrated a remarkable retention achievement by reducing turnover from 184% in 2020 to 45% in 2023, while fostering a more diversified and inclusive workplace culture.
- Skilled in strategic planning and implementing initiatives to support employee development and engagement.
- Experienced in managing payroll processes and ensuring compliance with labor regulations.
- Seeking to leverage expertise in a challenging role within the oil and gas industry.
Human Resource Consultant
MEMO Management Consulting
10.2019 - Current
- Conduct research to identify HR issues and provide advice and recommendations for resolving daily challenges.
- Develop and implement strategies for attracting, retaining, motivating, and managing talented individuals who contribute to the organization's success.
- Provide 1-on-1 coaching and mentoring to individuals and companies to enhance their performance and achieve their goals.
- Conduct third-party workplace investigations to address any conflicts or issues impartially and effectively.
- Offer payroll assistance tailored to the needs of small to medium-sized companies, ensuring accuracy and compliance with regulations.
- Strong understanding of employee relations and strategic planning.
- Excellent communication and interpersonal skills.
- Ability to analyze data and provide informed recommendations.
- Knowledge of relevant laws and regulations governing HR practices.
- Proven experience in coaching and mentoring individuals and teams
Logistics Coordinator
Double T Oilfield Services
09.2018
- Ensured precise billing records by reviewing daily delivery reports, incorporating location details for all equipment at each leased site to maintain up-to-date reports
- Collaborated with other dispatchers on dispatches, recoveries, and checks
- Provided support to the administrative staff by helping in billing processes, providing instructions, and generating periodic reports
- Applied human resources acumen in fostering effective teamwork, communication, and collaboration within the dispatch team.
Customer Service Manager
Rockwater Chemical Solutions
02.2020 - 06.2020
- Recruiting, selecting, training, and coaching employees
- Oversees the management of customer service staff, communicates job expectations, and conducts performance appraisals and reviews
- Effectively supervises day-to-day front-end operations of a dynamic customer service department
- Successfully recruits, trains, and mentor’s top customer service agents and front-end staff
- Sets and achieves ambitious customer satisfaction goals, enhancing the team's ability to meet them
- Adapts customer service strategies and procedures in an Agile manner to optimize the overall store customer experience
- Takes charge of managing and updating the customer loyalty program
- Addresses and resolves problems promptly, ensuring efficient solutions.
Office Manager - HR Generalist
AAA Well Services
04.2018 - 09.2018
- Proficiently oversees the operational facets of the office, encompassing payroll administration, communication management, design of an efficient filing system, approval of supply requests, and supervision of assigned clerical tasks
- Demonstrates human resources expertise by implementing and enforcing policies that foster a positive workplace environment, handling employee relations matters, and contributing to the development of HR strategies aligned with organizational goals.
Owner
ROMELIS Creations
09.2010 - 04.2016
- Resourceful and self-motivated sewing business owner with a passion for creating custom-made garments and delivering exceptional customer satisfaction
- Proficient in various sewing techniques, fabric selection, and pattern making
- Experienced in managing all aspects of a small business, from client consultations and project design to budgeting and marketing
- Known for producing high-quality, tailored creations while ensuring on-time project completion on time
- Adept at customer relationship management and dedicated to exceeding client expectations with every project.
Accounts Receivable Coordinator
Rotary Drilling Tools
01.2013 - 02.2015
- Manage financial transactions, optimize revenue collection, and ensure accurate account reconciliation
- Proficient in accounts receivable processes, including invoicing, payment posting, and resolving outstanding balances, I leverage my human resources acumen to foster collaborative relationships with cross-functional teams
- This involves effective communication and teamwork to resolve issues promptly and expedite payment cycles
- With strong attention to detail and exceptional organizational skills, I am committed to maintaining financial integrity within the organization
- Additionally, I am dedicated to reducing outstanding debts and enhancing overall cash flow, contributing to the financial health and success of the company.
Receptionist-HR Clerk
TFI Industries
09.2011 - 07.2012
- As the Receptionist-HR Clerk at TFI Industries, I play a pivotal role in managing various facets of office operations
- Beyond traditional responsibilities like communication, filing system design, and overseeing clerical tasks, I extend my expertise to human resources functions
- This includes handling aspects of payroll administration, ensuring accurate and timely processing
- I actively contribute to the creation and maintenance of a positive workplace culture, dealing with employee inquiries, and assisting in resolving HR-related issues
- Additionally, I am involved in the approval of supply requests, ensuring that the office has the necessary resources for smooth functioning
- My role reflects a comprehensive approach that blends administrative and human resources functions, promoting an efficient and harmonious work environment at TFI Industries.
Office Administrator
Prime Eco Group
09.2005 - 11.2007
- I go beyond traditional administrative duties to infuse human resources elements into the seamless operation of the office at every level
- I meticulously handle payroll processes, ensuring accurate and timely compensation for employees
- Facilitating effective communication within the office, I foster an environment that encourages open dialogue and collaboration
- The design and maintenance of an efficient filing system are part of my responsibilities, incorporating human resources principles to safeguard sensitive employee information and documentation.
Education
BBA - Business Management
University of Texas Permian Basin
Odessa, TX05.2025
Skills
- Problem-Solving
- Decision-Making
- Benefits Administration
- Compliance Management
- HR analytics
- Talent Acquisition
- Payroll Processing
- Timekeeping Management
- Maintaining employee records
- Payroll Auditing
Keyconcentrations
- HR Strategy
- Recruitment and Onboarding
- Employee Relations
- Benefits Administration
- Compensation Management
- Compliance
- Training and Development
- HR Policies
- Conflict Resolution
- Change Management
- Analytics
- Budgeting
Organizations
- PBSHRM-Program Chair- President-Elect
- PBSHRM Conference Director 2022, 2023
- PBAA-Foster Mom
- THE FAITHFUL SPARROW-Founder
- MEMO Management Consulting-Founder
- Unplug with Mel Podcast
Personal Information
Title: SHRM-SCP
References
- Douglas Provance, General Manager, Ez-Rider, 432-664-9350
- Demetra Runnels, Client Executive, Holmes Murphy, 817-629-6210
- Rachael Coukoulis, Senior Client Executive, Paylocity, 480-329-4180
- Robert Segura, Director of HR, Midland County, 432-934-3513
- Jeremiah Reagan, VP Sales, Recourse Communications, 214-897-4626
Certification
- Society of Human Resources Management- Senior Certified Professional- SHRM-SCP
- Certified People Manager Qualified, PMQ, SHRM
Timeline
Director of Human Resources
Midland Odessa Urban Transit District
07.2020 - 04.2024
Customer Service Manager
Rockwater Chemical Solutions
02.2020 - 06.2020
Human Resource Consultant
MEMO Management Consulting
10.2019 - Current
Logistics Coordinator
Double T Oilfield Services
09.2018
Office Manager - HR Generalist
AAA Well Services
04.2018 - 09.2018
Accounts Receivable Coordinator
Rotary Drilling Tools
01.2013 - 02.2015
Receptionist-HR Clerk
TFI Industries
09.2011 - 07.2012
Owner
ROMELIS Creations
09.2010 - 04.2016
Office Administrator
Prime Eco Group
09.2005 - 11.2007
- Certified People Manager Qualified, SHRM
BBA - Business Management
University of Texas Permian Basin
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