Melody Ortez

• Communicate client services programs expectations to clients, volunteers, and staff.

• Assist with coordination of team training and the training of clients to work with their new canine partners.

• Maintain client database regarding application, placement, veterinary records, evaluations, and yearly public access testing as required by ADI.

• Contribute to the creation, review, and updates to training manuals.

• Provide support to clients during Team Training placement class as needed and support to clients during graduation.

• Manage communication with active client/dog teams to maintain up-to-date records.

• Address client/dog team issues as needed.

• Ensure required ADI re-certifications are completed in a timely manner.

• Provide re-certification to active clients annually.

• Ensure the Public Access test is completed as required by ADI.

• Ensure all client data and documentation is entered into Salesforce in a timely manner.

• Drive company vehicles to transport dogs and other organizational needs. Executive and Advanced Training Support Services:

• Supervise and work with training team on evaluation, training, and placement of the advanced training dogs.

• Participation in graduation and fundraising events.

• Support executive staff with the development of programs as assigned.

• Setting up fundraising events and social media.

• Maintains effective communication and cooperation with agency representatives.

• Effectively coordinates scheduling of events/tasks as assigned. • Maintain positive and effective relations with agency staff, volunteers, clients, and Board of Directors

• Recognize Program Needs/Concerns

• Policy and Procedure updates

• Help run day to day operations of NHSD

• Developed strong relationships with clients to understand their needs, leading to increased account retention and growth.
• Handled contract negotiations with clients while maintaining excellent rapport throughout the process.
• Participated in team meetings to provide insights on client feedback and potential service enhancements.
• Collaborated with team members to streamline client onboarding processes, improving efficiency.
• Assisted in managing client accounts, fostering strong relationships through consistent follow-up.
• Managed multiple client accounts, ensuring accurate documentation and efficient communication for optimal results.
• Participated in industry events and conferences, networking with potential clients and strengthening existing relationships for continued business growth.
• Performed duties and provided service in accordance with established operating procedures and company policies.

• Sell supplies as needed.

• Monitor and update dog health records.

• Monitor on-site volunteers and community service.

• Assisted in administering medications and vaccinations to service dogs, ensuring compliance with veterinary protocols.
• Supported veterinary staff in performing routine examinations and diagnostic procedures for service dogs.
• Monitored animal health during recovery periods, reporting changes to veterinarians promptly for intervention.
• Maintained accurate medical records and documentation for all animals under care, enhancing operational efficiency.
• Collaborated with trainers to observe behavior and health of service dogs, contributing to training effectiveness.
• Educated clients on proper pet care practices, fostering stronger relationships between service dog teams and caregivers.
• Managed inventory of medical supplies and equipment, ensuring timely availability for veterinary procedures.
• Participated in ongoing training programs to enhance technical skills and knowledge of animal care best practices.
• Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
• Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
• Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
• Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
• Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
• Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
• Maintained inventory levels of medical supplies, reducing stock shortages and ensuring timely delivery of necessary items for patient care.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Administered medications to animals in treatment and documented changes in condition.
• Followed safety protocols for handling animals.
• Maintained clean and safe animal living areas.
• Observed animals for signs of distress or illness.
• Assisted in examination and treatment of animals in veterinary clinic.
• Restrained animals for examination and treatment.
• Monitored vital signs and provided nursing care for animals.
• Collected and prepared specimens and samples for outside laboratory analysis.
• Administered injections, oral medications and topically applied medications prescribed by veterinarian.
• Kept detailed records of animal treatments and medications.
• Educated clients on post-surgical care and nutrition.
• Prepared and administered diets and feedings according to instructions.
• Collaborated with team members to ensure adherence to safety and animal welfare standards.
• Documented animals' weight, size and condition in computer system for review by senior staff.
• Consulted with veterinarians to diagnose problems and administered prescribed treatments.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Educated visitors and staff on proper animal care and handling.
• Ensured proper care and handling of animals during breeding procedures, resulting in higher pregnancy rates.
• Improved breeding success by closely monitoring animal health and behavior.
• Enhanced overall facility safety by implementing strict protocols for handling animals during reproductive procedures, minimizing the risk of injury to both staff and animals.
• Provided ongoing support for neonatal care, ensuring healthy development of newborns and increasing survival rates.
• Monitored health and development of puppies, ensuring timely veterinary care and vaccinations.
• Socialized puppies with various environments, people, and animals to enhance adaptability and confidence.
• Maintained accurate records of training progress, health status, and socialization milestones for each puppy.
• Educated potential puppy raisers about puppy care, training needs, and responsible ownership practices.
• Developed efficient routines for daily exercise, feeding, grooming, and playtime to support overall well-being of puppies.
• Applied problem-solving skills to address challenging behaviors or setbacks in a puppy''s development effectively and efficiently.
• Encouraged appropriate behavior in puppies through clear boundaries, rules, and expectations from an early age.
• Collaborated with fellow Puppy Raisers to share best practices and exchange valuable insights on effective training methods.
• Displayed strong commitment to animal welfare by ensuring each puppy raised had access to high-quality food, exercise, mental stimulation, and veterinary care throughout their time in my care.
• Managed multiple responsibilities simultaneously, balancing work commitments with raising a well-rounded service dog candidate.
• Enhanced puppy socialization by exposing them to various environments and stimuli.
• Established strong relationships with local businesses to create a welcoming environment for service dogs in training during public outings.
• Fostered independence in puppies by gradually introducing crate training and alone time exercises for future success as working dogs.
• Kept animals clean and free of contaminants to promote optimal health.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Kept cages, kennels, play yards, and grooming areas neat and clean.

• Managed day-to-day operations to ensure efficient workflow and service delivery.
• Developed and implemented customer engagement strategies to enhance satisfaction and loyalty.
• Oversaw inventory management, maintaining optimal stock levels to meet demand.
• Trained staff on operational procedures and customer service best practices.
• Analyzed feedback to identify areas for improvement in service quality and efficiency.
• Coordinated scheduling and resource allocation to maximize productivity during peak hours.
• Established vendor relationships to secure quality supplies at competitive prices.
• Implemented cost-saving measures that streamlined processes without compromising service quality.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Trained and motivated employees to perform daily business functions.
• Implemented effective financial management practices, improving cash flow and profitability.
• Assessed income and expenses and adapted plans to improve profit levels.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Improved safety standards by regularly reviewing protocols and implementing necessary updates.
• Operated with safety and skill to avoid accidents and delays.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

• Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
• Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
• Trained new cashiers on operational procedures and best practices for effective service delivery.
• Implemented inventory management practices, assisting in stock replenishment and organization.
• Collaborated with team members to streamline checkout processes, reducing wait times for customers.
• Monitored store promotions and sales, effectively communicating updates to customers at the register.
• Assisted in maintaining cleanliness and safety standards within the checkout area and surrounding spaces.
• Conducted regular audits of cash drawers to ensure compliance with company policies and financial accuracy.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.