Melodie Hatcher
Sun City Center
Summary
Experienced patient-focused Patient Care Coordinator ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Total Spine and Brain Institute
09.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Certified Nursing Assistant
UCHealth Memorial Hospital
11.2017 - 05.2022
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Responded quickly to emergency situations involving sudden illness or injury.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Patient Care Coordinator
Albanese Chiropractic
02.2009 - 02.2012
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
Education
Certified Nursing Certificate - Certified Nursing Assistant
Pikes Peak Community College
Colorado Springs, CO08-2017
Associate of Applied Science - Nursing
University of Phoenix
Tempe, AZ05-2012
High School Diploma -
Great Bridge High School
Chesapeake, VA06-2005
Skills
- Verbal and Written Communication
- Patient Documentation
- Organizational Skills
- Healthcare Knowledge
- Care Planning
- Medical Terminology
- Patient Records Management
- Scheduling
- Office Administration
- HIPAA Compliance
- Insurance Verification
- Insurance Practices
- Patient Flow Management
- Critical thinking skills
- HIPAA compliance
- Insurance practices
- Healthcare operations
- Patient assessment
- Healthcare documentation
- Administrative and office support
- Conflict resolution
- Scheduling
- Medical Assisting/Triage
- Referral Management
Education and Training
other,other,other
Timeline
Patient Care Coordinator
Total Spine and Brain Institute
09.2023 - Current
Certified Nursing Assistant
UCHealth Memorial Hospital
11.2017 - 05.2022
Patient Care Coordinator
Albanese Chiropractic
02.2009 - 02.2012
Associate of Applied Science - Nursing
University of Phoenix
High School Diploma -
Great Bridge High School
Certified Nursing Certificate - Certified Nursing Assistant
Pikes Peak Community College
Similar Profiles
Melodie HatcherMelodie Hatcher
Patient Care Coordinator at Total Spine and Brain InstitutePatient Care Coordinator at Total Spine and Brain Institute
JULIET HERNANDEZJULIET HERNANDEZ
Medical Assistant at Total Spine and BrainMedical Assistant at Total Spine and Brain
Tracy BennettTracy Bennett
Clinical Support Specialist at Darroch Brain and Spine InstituteClinical Support Specialist at Darroch Brain and Spine Institute
Malique D. CastilloMalique D. Castillo
Biometric Technician & Client Services Representative at Castles Notary Fingerprinting and Consulting ServicesBiometric Technician & Client Services Representative at Castles Notary Fingerprinting and Consulting Services
Heather RouteHeather Route
Senior Barista at Barnes and NobleSenior Barista at Barnes and Noble