Melodie Phillips
Bainbridge,GA
Overview
17
17
years of professional experience
Work History
AEMT
Grady Healthcare
Bainbridge , GA
06.2021 - Current
- Assisted in the transport of critically ill or injured patients to medical facilities.
- Coordinated with hospitals to ensure appropriate care for patients upon arrival.
- Operated ambulances safely and efficiently while transporting patients to medical facilities.
- Communicated effectively with physicians, nurses, other healthcare providers, and dispatch personnel regarding patient status and care needs.
- Performed basic life support skills such as CPR, AED administration, airway management techniques, splinting of fractures, dislocations and bleeding control measures.
- Evaluated patient condition using accepted assessment criteria.
- Maintained accurate records of all treatments administered during ambulance runs.
- Demonstrated dedication to providing quality care through continued training and education.
- Remained level-headed and proactive during emergency situations.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Cleaned and sanitized ambulance and supplies between calls.
Customer Service Representative
The Tanning Company
Bainbrdige, GA
05.2019 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Serive/HR
Belk
Bainbridge, GA
12.2015 - 10.2018
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service to all patrons.
- Processed payments with cash, credit cards, and gift cards.
- Communicated effectively with co-workers to ensure smooth operations during peak hours.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Kennel Technician
Thomas County Humane Society
Bainbridge, GA
08.2012 - 10.2015
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Maintained records of animal feedings, treatments and other updates.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Provided humane treatment of all animals at all times.
- Exercised dogs regularly according to individual needs.
- Conducted tours of the facility for prospective adopters.
- Adhered to standards set forth by local laws regarding animal welfare.
- Assisted with the adoption process by providing information about available pets.
- Developed positive relationships with volunteers who provided support during busy periods.
- Cleaned living areas to provide healthy environment for boarded animals.
Waitress
Boyd's BBq
Bainbridge, GA
05.2007 - 10.2012
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
Education
AEMT
Decatur County Fire Department
Bainbridge, GA06-2021
Clinic Assistant - Phlebotomy
Southern Regional Technical College
Thomsville, GA05-2017
High School Diploma -
Bainridge High School
Bainbridge, GA05-2010
Skills
- Vital signs monitoring
- Documentation And Reporting
- Direct Patient Care
- Safe Driving
- CPR and First Aid
- Patient Assessments
- Basic Life Support
Timeline
AEMT
Grady Healthcare
06.2021 - Current
Customer Service Representative
The Tanning Company
05.2019 - 06.2021
Customer Serive/HR
Belk
12.2015 - 10.2018
Kennel Technician
Thomas County Humane Society
08.2012 - 10.2015
Waitress
Boyd's BBq
05.2007 - 10.2012
AEMT
Decatur County Fire Department
Clinic Assistant - Phlebotomy
Southern Regional Technical College
High School Diploma -
Bainridge High School