Melodie Rivera
San Antonio,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Ticket Counter Customer Service Agent
Unifi/Viva Airlines
02.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Skilled at working independently and collaboratively in a team environment.
customer service
CALIFORNIAS BOUTIQUE LLC
04.2017 - Current
- By greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
Airport Cargo Ramp Agent
WFS World Wide Fright Services
10.2022 - 02.2023
- Completed cargo manifests.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Guided aircraft into and out of parking positions using hand signals.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Managed warehouse operations and verified proper shipment procedures with codes and zone numbers.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks, plane for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Donor Support Technician
CSL Plasma Center
05.2015 - 03.2017
- Responsible for preparing the donor, donor area and equipment for the pheresis process
- Prepares the autopheresis machine for the pheresis process
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
- Disconnects the donor when the process is complete
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff
Call Center Representative
Le Flur Medical Transportation
09.2013 - 04.2015
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Obtain customer information such as name, address, and payment method.
- Call Client to verify there Appointment time and Address.
Manager's Assistant
Valero Pump In Shop
08.2009 - 07.2011
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
- Plan and prepare work schedules, and assign employees to specific duties.
- Prepare sales and inventory reports for management and budget departments.
- Formulate pricing policies on merchandise according to profitability requirements.
- Inventory stock and reorder when inventories drop to specified levels.
Education
GED -
Marquez Learning Center
Houston, TXSkills
- Bilingual
- Great Work ethic
- ,Reliable
- Teamwork Skills
- Conflict Resolution Techniques
- Customer Service and Assistance
- Billing and Payment Processing
- Merchandise Orders and Exchanges
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Ticket Counter Customer Service Agent
Unifi/Viva Airlines
02.2023 - Current
Airport Cargo Ramp Agent
WFS World Wide Fright Services
10.2022 - 02.2023
customer service
CALIFORNIAS BOUTIQUE LLC
04.2017 - Current
Donor Support Technician
CSL Plasma Center
05.2015 - 03.2017
Call Center Representative
Le Flur Medical Transportation
09.2013 - 04.2015
Manager's Assistant
Valero Pump In Shop
08.2009 - 07.2011
GED -
Marquez Learning Center